Junior Technician

Arvion Services; Ipoh; On-site; MYR 22,000 - 47,000; Full time

Job summary

Jora Malaysia is seeking a Junior Technician to provide hands-on technical troubleshooting and support across automotive operations. You will address cases needing in-depth investigation and coordinate with internal teams to ensure timely resolution and high service quality.

You will work with L2 Engineers and the Primary Support teams, handling inquiries and preparing daily to monthly reports while supporting site visits as required.

Qualifications

• Knowledge of automotive operations and parts is beneficial.
• Ability to identify and troubleshoot technical problems quickly.
• Strong analytical and problem-solving abilities.

Responsibilities

• Handle technical support cases requiring in-depth troubleshooting.
• Follow established support processes for efficient case management.
• Collaborate with L2 Engineers and Primary Support teams to provide solutions.
• Manage incoming technical inquiries from internal and external parties.
• Investigate issues to identify root causes and communicate findings.

Skills

Automotive knowledge

Troubleshooting

Analytical skills

Communication skills

MS Office

ATS familiarity

Tools

ATS familiarity

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join a leading automotive technology company that is transforming the car-buying experience through transparency, convenience, quality vehicles, and customer-focused service.

We are looking for an experienced Junior Technician to provide technical troubleshooting and support across automotive operations. You will handle cases requiring detailed investigation, work closely with technical support teams, and coordinate with internal departments to ensure issues are resolved efficiently and service standards are maintained.

What Will You Do:

• Handle technical support cases that require in-depth troubleshooting and resolution.
• Follow established technical support processes and ensure cases are managed efficiently.
• Work closely with the Primary Technical Support team to provide effective solutions to outlets and frontline support teams.
• Manage incoming call flows and technical enquiries from both internal and external parties.
• Investigate technical and quality-related issues to identify the underlying source of the problem.
• Communicate and share technical knowledge with L2 Engineers and Primary Support teams.
• Coordinate with other departments to support operational requirements and improve customer service levels.
• Prepare and submit daily, weekly, and monthly reports to the Technical Support Manager.
• Conduct site visits when required to support technical troubleshooting and resolution.
• Perform other related duties and responsibilities assigned by management.

What Makes You a Good Fit:

• Good knowledge and understanding of the automotive industry.
• Ability to quickly identify and troubleshoot technical problems.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Good reading, computer, and mathematics skills.
• Ability to learn and adapt to new technologies, repair methods, service procedures, and technical specifications.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Familiarity with an Applicant Tracking System (ATS) is an advantage.
• Able to work effectively with technical teams and cross-functional stakeholders.
• Comfortable working in a fast-paced and dynamic environment.

What We Offer:

• Opportunity to develop your career within the automotive technology industry.
• Hands-on exposure to automotive technical support and troubleshooting.
• Collaborative working environment with cross-functional exposure.
• Opportunities for learning and professional development.