Junior Specialist Document Booking

Commerz Global Service Solutions; Petaling Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

Commerz Global Service Solutions in Malaysia seeks a Document Handling Junior Specialist to manage export/import L/C processes in line with SOPs, guidelines, and company standards. The role emphasizes compliance, timely processing, and accurate document handling.

Knowledge of UCP/ISBP/Incoterms, strong English, and MS Office proficiency are required, with a focus on risk mitigation and client protection. Collaboration with TPCC banks and adherence to AML/compliance is essential.

Qualifications

• University degree or Commercial School Graduate preferred.
• Familiarity with national and international transaction management and documentary business.
• Good command of English, and possibly another foreign language.
• Knowledge of country-specific characteristics preferable.
• Proficient use of MS Office Suite.

Responsibilities

• Examining/processing/booking documents in line with the competency approved by Team Lead / Team Head.
• Examining/processing/booking the documents in CoDOKA/IBS/Phoenix/Contour.
• Coordinating the handling of discrepancies with the TPCC Banks concerned, with familiarity of regional particularities.
• Informing the TPCC when the matter has been settled.
• Calling in Support Compliance in the event of system-induced segregations or potential Compliance infringements.

Skills

Analytical skills

Teamwork

Deadline driven

Flexibility

Interest in developing organisation

Education

University degree or Commercial School Graduate

Tools

MS Office Suite

UCP/ISBP/Incoterms knowledge

Job description

• The Document Handling Junior Specialist is responsible for the independent, compliant, and timely handling of sections of the export and import L/C process guided by the operating procedures, guidelines, policies, practices, code of conduct and standards imposed by the Company/Group
• To equip oneself with sound knowledge of UCP / ISBP / Incoterms and relevant current update of Letters of Credit, related ICC publications, opinions, and position papers.
• To ensure appropriate examination of documents / handling document-related correspondence/ processing remittance letter/booking and passing on possible queries to the competent TPCC/ banks concerned.
• He/ She clarifies document discrepancies with the opening / presenting bank and initiates response to the respective opening / presenting bank where required/needed promptly to always protect the interest of our clients.
• To ensure accurate details of remittance are communicated to Issuing bank upon processing where applicable.
• Diligently escalates such lapses in examining /processing/booking to the respective Team Lead/ Team Head for close monitoring.
• Ensure the productivity targets set are duly met efficiently/accurately and processing turnaround standards are achieved within the own area of responsibility.
• Ensuring teamwork within the unit/department and organization are closely fostered at any one time.
• The observance of the bank’s requirements with respect to Compliance, AML, and reputational risk issues (first level check) is indispensable in the daily course of his activities.

Key Activities :

• Examining/processing/booking documents in line with the competency approved by Team Lead / Team Head
• Examining/processing/booking the documents in CoDOKA/IBS/Phoenix/Contour
• If necessary, coordinating the handling of discrepancies with the TPCC Banks concerned. Ideally, he/she makes the further handling (familiarity with regional particularities)
• Informing the TPCC when the matter has been settled.
• Calling in Support Compliance in the event of system-induced segregations or when becoming aware of a possible Compliance infringement in any other manner

Key Measurable :

• Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the processing unit and clients.
• Meeting and/or exceeding the productivity standards and competency in terms of processing efficiency and accuracy of output.
• Support the implementations and initiatives carried out by the Management and Company/Group Contributing ideas for improvement on processes, workflow etc. to the Management.

Formal Education :

• University degree or Commercial School Graduate preferred

Specialist knowledge (work experience, further qualification):

• Familiarity with national and international transaction management and documentary business
• Familiarity with country specifics
• Familiarity with business principles, operating guidelines, relevant rules, particularly of the current UCP
• Good command of English and possibly of another foreign language (French, Spanish)
• Completed commercial training (e.g. banker) would be beneficial
• Knowledge in common rules and standards (e.g. UCP, ISBP, Incoterms, URR) would be beneficial
• Good knowledge in English language (spoken and written)
• Further language skills are preferred
• Knowledge of country-specific characteristics preferable
• Proficient use of MS Office Suite

Characteristic :

• Analytical skills
• Capacity for teamwork
• Ability to work in a deadline driven environment
• Flexibility to shift-work if required
• Interest to work in a new and developing organisation