Service Administration Specialist (Japanese speaker)

Mettler Toledo AG; Petaling Jaya; On-site; MYR 39,060 - 72,540; Full time

Job summary

Mettler Toledo AG in Malaysia seeks an organized order processing specialist to ensure timely handling of service contracts, orders and invoicing in SAP CRM, while maintaining data accuracy.

You will resolve released-order errors, collaborate with internal teams, respond to customer inquiries, and drive KPI achievement and process improvements.

Qualifications

• Must have strong data accuracy and attention to detail.
• Experience with SAP CRM or similar ERP systems is a plus.

Responsibilities

• Ensure timely and accurate processing of all service contracts, orders, invoicing in SAP CRM.
• Identify, analyse, and resolve errors related to released orders, collaborating with internal teams to implement corrective actions and prevent recurrence.
• Monitor and manage billing of services or credit blocks affecting order processing, coordinating with relevant departments to resolve issues.
• Manage billing plans, ensuring all invoices and proforma invoices are prepared and closed within designated timelines.
• Investigate and resolve errors or discrepancies in orders or data, especially for released orders, during housekeeping activities.
• Address customer inquiries and requests promptly to provide excellent service and maintain clear communication.
• Provide order and contracts confirmations to customers.
• Receive and carry out directions as provided by team leader.
• Demonstrate accuracy and speed of work in daily tasks.
• Review documentation and work according to procedures laid out.
• Schedule work to be completed within set timeframes.
• Communicate with teams/peers and team leaders to optimize work completion.
• Ensure company guidelines and policies are always met.
• Achieve KPIs and meet Development Plans.
• Support service and customer priority strategies.
• Support cost reduction and/ or process improvement initiatives.

Job description

Responsibilities

• Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
• Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence
• Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment
• Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
• Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
• Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication
• Provide order and contracts confirmations to customers
• Receive and carry out directions as provided by team leader
• Always demonstrate accuracy and speed of work
• Review documentation and work according to procedures laid out
• Schedule work to be completed within set timeframes
• Communicate with teams/peers and team leaders to optimize work completion
• Ensure company guidelines and policies are always met
• Achieve Key Performance Indicators (KPI’s) and meet Development Plans
• Support service and customer priority strategies
• Support cost reduction and/ or process improvement initiatives