Junior Key Account Manager

AHK Group Ltd; Johor; On-site; MYR 50,000 - 73,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance programme

Job summary

Alfred H Knight in Johor seeks a Junior Key Account Manager to support key client accounts across our global inspection and testing operations. You will focus on customer service and accurate, timely updates while collaborating with the Key Account Manager and wider teams.

This role involves assisting with job management, coordinating information between internal and overseas teams, maintaining records, and supporting client reporting in a fast-paced, global environment.

Qualifications

• Strong customer service mindset focused on high-quality client experience.
• Basic understanding of job management or operational processes (inspection, testing or logistics preferred).
• Strong written and verbal communication skills.
• Good organisation with ability to manage multiple priorities in a fast-paced environment.
• High attention to detail, particularly in reporting and record keeping.
• Team player with a supportive approach across departments and stakeholders.
• Ability to follow processes accurately and use initiative where appropriate.
• Willingness to learn and develop within a structured environment.
• Flexible and adaptable to changing operational needs.
• Professional approach in all internal and external interactions.

Responsibilities

• Assist with job management and coordinating information between internal and overseas teams.
• Maintain accurate records and client reporting.
• Support wider operational delivery and service continuity.
• Communicate with clients to ensure timely updates.
• Collaborate with overseas teams as needed.

Skills

Customer service

Job management basics

Communication skills

Organization

Attention to detail

Team collaboration

Deadline management

Stakeholder management

Process follow-through

Initiative

Education

Business, logistics, science or related discipline

Job description

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Junior Key Account Manager to join our team in Johor, supporting key client accounts across our global inspection and testing operations.

With a strong focus on customer service and operational excellence, this role ensures clients receive accurate, timely communication throughout their jobs, working closely with the Key Account Manager and wider teams to support consistent service delivery.

The role involves assisting with job management, coordinating information between internal and overseas teams, maintaining accurate records, and supporting client reporting. It is ideal for someone looking to develop a career in account management within a global, fast-paced environment.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

Essential

• Strong customer service mindset with focus on delivering a high-quality client experience.
• Basic understanding of job management or operational processes (inspection, testing or logistics preferred).
• Strong communication skills with ability to produce accurate written and verbal updates.
• Good organisation skills with ability to manage multiple priorities in a fast-paced environment.
• High attention to detail, particularly in reporting, communication and record keeping.
• Ability to work effectively in a team and support wider operational delivery.
• Understanding of deadlines and service expectations in a client-focused environment.
• Professional approach with internal and external stakeholders.
• Able to follow processes accurately and use initiative where appropriate.

Required Competencies

• Customer-focused approach with a commitment to service delivery.
• Clear and effective communicator with clients and internal teams.
• Strong attention to detail, particularly in reporting and communication accuracy.
• Well organised with ability to manage workload and priorities effectively.
• Team player with a supportive approach across departments and stakeholders.
• Willingness to learn and develop within a structured environment.
• Reliable and consistent, with ability to follow processes accurately.
• Able to use initiative when required and elevate issues appropriately.
• Flexible and adaptable to changing operational needs.
• Maintains a professional approach in all internal and external interactions.

Required Work Experience

• Experience in a customer-facing, administrative, logistics or operational role.
• Exposure to service delivery, coordination, or workflow-based environments (desirable).

Required Qualifications

• Relevant education (e.g. business, logistics, science or related discipline) or equivalent experience.
• Additional training in customer service or administration desirable.

Required Languages

• English & Bahasa (in business proficiency level for written and verbal communication).

BENEFITS

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.