Key Account Manager

AHK Group Ltd; Johor; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance programme

Job summary

Alfred H Knight is seeking a proactive Key Account Manager for our Johor team to support key client accounts across our global inspection and testing operations. You will lead a high-performing, client-focused team delivering prompt, accurate updates and end-to-end service delivery.

The role requires experience in key account management within technical services, strong stakeholder communication, and a solid grasp of ISO quality frameworks. Occasional cross-site collaboration may be expected.

Qualifications

• Excellent interpersonal communication skills, written and verbal, across levels in UK and overseas.
• Proven experience in key account or client relationship management in technical/service environments.
• Experience with quality management systems and compliance (ISO).
• Strong understanding of WSMD and job management processes.
• Familiarity with OSCAR and related systems.
• Demonstrated ability to manage client accounts within a team and for senior management.
• Proven problem prevention and resolution abilities in fast-paced settings.
• Solid understanding of service delivery workflows and operations.

Responsibilities

• Lead, manage and develop a productive, high-performing team.
• Oversee end-to-end quotation, appointment acknowledgement and internal communications.
• Coordinate information and incident updates and final reporting of job details.
• Support senior management and ensure right-first-time service delivery.
• Build and maintain long-term client relationships and identify opportunities for growth.

Skills

Interpersonal skills

Key account management

Client relationship management

Quality management systems

Job management process

OSCAR systems

Data analysis

Stakeholder management

Problem solving

Education

Business/Logistics/Science degree

Account management training (desirable)

Job description

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Key Account Manager to join our team in Johor, supporting key client accounts across our global inspection and testing operations by providing clients with prompt, accurate, and insightful operational updates.

You will lead, manage, motivate and develop a productive, high performing, customer focused team that consistently delivers its objectives through positive ways of working. The end-to-end process involves the quotation of services, acknowledgement of appointment, facilitating internal communication with AHK's overseas entities, information and incident updating and final reporting of job details.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

Essential

• Excellent interpersonal skills, able to communicate both verbally and in writing and liaise professionally at all levels within the company, both UK and overseas.
• Proven experience in key account management or client relationship management within a technical or service-led environment.
• Experience working within quality management systems and compliance frameworks (e.g. ISO standards).
• An advanced understanding of the WSMD and job management process through practical job management.
• An advanced understanding of OSCAR and associated systems.
• Demonstrate effective client account management both within your team and the overall company, provide support to senior management where necessary.
• Demonstrate effective and efficient problem prevention and resolution skills.
• Strong understanding of operational job management processes and service delivery workflows.

Required Competencies

• Strong key account management skills with the ability to build, maintain and grow long-term client relationships.
• Good commercial awareness, with the ability to understand risk, spot opportunities and balance client needs with business requirements.
• Confident working with a range of stakeholders, including senior clients and internal teams, and able to influence outcomes where needed.
• Strong problem-solving skills, with the ability to make sound decisions in a fast-paced operational environment.
• Clear and effective communicator, able to build trust and maintain strong working relationships at all levels.
• Focus on delivering high-quality service and ensuring a "right first time" approach across all work.
• Ability to support and guide others, helping to improve performance and ways of working across the team.
• Comfortable working with data and information to support decision-making and improve service delivery.

Required Work Experience

• Experience managing key client accounts in an inspection, testing, logistics, or technical services environment.
• Experience managing client communications including job updates, reporting, and invoicing.
• Experience working in cross-functional or multi-site organisations.

Required Qualifications

• Relevant qualification in business, logistics, science, or related discipline (or equivalent experience).
• Training in account management or customer service desirable.

Required Languages

• English & Bahasa (in business proficiency level for written and verbal communication).
• Additional languages desirable but not essential.

Travel

• Occasional travel may be required to support client meetings, operational delivery, or cross-site collaboration.

BENEFITS

• We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.