Junior EUC Support Engineer – Onsite & Remote IT Help

ITC Infotech; Petaling Jaya; On-site; MYR 42,000 - 66,000; Full time

Job summary

ITC Infotech in Malaysia is seeking a Junior EUC Support Engineer to deliver Level 1 end-user and infrastructure support. The role covers troubleshooting hardware and software, managing endpoint devices, and ensuring security compliance.

You will work with Microsoft 365, VPN, and collaboration tools, perform device imaging and deployment, and assist with IT projects under senior guidance. Strong English communication is essential, with onsite availability at multiple sites.

Qualifications

• 2–3 years of hands-on experience in EUC, desktop support and IT infrastructure support.
• Solid working knowledge of Windows OS (Windows 10/11), Microsoft 365 and VPN.
• Experience with asset lifecycle tracking and software licensing.
• Familiarity with ITSM/ITIL processes and tools is beneficial.

Responsibilities

• Provide Level 1 technical support for hardware and software across desktops, laptops, mobiles, and peripherals.
• Diagnose, troubleshoot, and resolve end-user incidents remotely or onsite.
• Deploy and configure desktops, laptops, mobile devices, printers, and scanners.
• Provide application support for Microsoft 365, VPN, collaboration tools and business apps.
• Log, manage, and track incidents using ITSM tools like ServiceNow following ITIL processes.
• Collaborate with senior engineers and other IT teams to resolve complex issues and support IT projects.
• Support system upgrades, migrations, hardware rollouts, and software deployments under guidance.
• Coordinate with vendors for hardware replacement and warranty claims.
• Provide onboarding support and basic training to end users on IT systems and policies.
• Identify recurring issues and contribute to knowledge base improvements.
• Travel to secondary sites and warehouses as needed by business requirements.

Skills

EUC support

Desktop support

IT infrastructure

Windows 10/11

Troubleshooting

Communication

Onsite support

Tools

ServiceNow

JIRA

Microsoft 365

VPN

Job description

ITC Infotech in Malaysia is seeking a Junior EUC Support Engineer to deliver Level 1 end-user and infrastructure support. The role covers troubleshooting hardware and software, managing endpoint devices, and ensuring security compliance.

You will work with Microsoft 365, VPN, and collaboration tools, perform device imaging and deployment, and assist with IT projects under senior guidance. Strong English communication is essential, with onsite availability at multiple sites.