Junior End-User Support Engineer - Grow in IT Ops

NCS Group; Kuala Lumpur; On-site; MYR 18,000 - 30,000; Full time

Job summary

Jora Malaysia is seeking a Junior End-User Support Engineer to handle end-user support for client platforms, including incident and service request management. The role involves troubleshooting issues, providing timely solutions, and monitoring SLAs.

You will document configurations, generate operational reports, and participate in platform implementation and upgrade projects, coordinating with vendors on hardware replacement as needed.

Qualifications

• Familiarity with iOS and Android devices.
• Good communication and interpersonal skills are essential.
• Experience with Windows OS, Office Suite & basic security tools is advantageous.

Responsibilities

• Provide end-user support for client platforms, handling incidents and service requests.
• Troubleshoot and resolve platform-related issues with timely solutions.
• Monitor SLAs and provide regular status updates to stakeholders.
• Document configurations and generate operational reports.
• Assist in client platform implementation and upgrade projects.

Skills

End-user support

Communication skills

Interpersonal skills

Education

Nitec / Higher Nitec in IT

Tools

Cloning Tools

Antivirus/Malware software

Job description

Jora Malaysia is seeking a Junior End-User Support Engineer to handle end-user support for client platforms, including incident and service request management. The role involves troubleshooting issues, providing timely solutions, and monitoring SLAs.

You will document configurations, generate operational reports, and participate in platform implementation and upgrade projects, coordinating with vendors on hardware replacement as needed.