Junior End-User Support Engineer (Singapore-based)

NCS Group; Kuala Lumpur; On-site; MYR 18,000 - 30,000; Full time

Job summary

Jora Malaysia is seeking a Junior End-User Support Engineer to handle end-user support for client platforms, including incident and service request management. The role involves troubleshooting issues, providing timely solutions, and monitoring SLAs.

You will document configurations, generate operational reports, and participate in platform implementation and upgrade projects, coordinating with vendors on hardware replacement as needed.

Qualifications

• Familiarity with iOS and Android devices.
• Good communication and interpersonal skills are essential.
• Experience with Windows OS, Office Suite & basic security tools is advantageous.

Responsibilities

• Provide end-user support for client platforms, handling incidents and service requests.
• Troubleshoot and resolve platform-related issues with timely solutions.
• Monitor SLAs and provide regular status updates to stakeholders.
• Document configurations and generate operational reports.
• Assist in client platform implementation and upgrade projects.

Skills

End-user support

Communication skills

Interpersonal skills

Education

Nitec / Higher Nitec in IT

Tools

Cloning Tools

Antivirus/Malware software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As a Junior End-User Support Engineer, the broad area of your job responsibilities will cover the following domain:

• Provide end-user support for client platforms, including incident and service request management.
• Troubleshoot and resolve client platform-related issues, providing timely temporary and/or permanent solutions.
• Respond promptly to incidents, investigate root causes, and provide regular status updates to relevant stakeholders.
• Monitor and ensure compliance with agreed service levels (SLAs).
• Document, maintain, and update system configurations, and provide regular operational reports.
• Participate in and support client platform implementation and upgrade projects.
• Coordinate with vendors on hardware replacement and issue resolution.
• Perform IT asset management, including maintaining accurate asset records.
• Manage user accounts (e.g. creation, password resets, and deletions).
• Perform local server administration to support software distribution and patch management.
• Manage and support client platform implementation and upgrade activities, ensuring deliverables meet service level requirements.
• Propose and implement corrective action plans when service gaps are identified.
• Establish and maintain facility management standards and best practices to ensure consistency across projects and teams.
• Prepare and submit progress and operational reports as required.

Qualifications

The ideal candidate should possess:

• Familiarity with the use of iOS and Android devices
• Good communication and interpersonalskills
• Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage
• Nitec/Higher Nitec in an IT-related discipline
• Preferably with 1 or more years related experience in Technology Administration