Junior IT Desktop Engineer: End-User Support & IT Operations

NCS Group; Kuala Lumpur; On-site; MYR 102,000 - 134,000; Full time

Job summary

Jora Malaysia is seeking a Junior IT Support Engineer who will provide end-user support, manage client platforms, and help ensure stable IT operations. This role requires full relocation to Singapore.

You will troubleshoot incidents, monitor SLAs, document configurations, assist with deployments, coordinate with vendors, and manage assets and user accounts across Windows, Mac, iOS, and Android devices. Ideal candidates have a Nitec/Higher Nitec in IT, one year or more of tech admin experience,

Qualifications

• Familiarity with iOS and Android devices.
• Good communication and interpersonal skills.
• Enterprise desktop support experience in Windows OS, Office, Mac OS and Antivirus/Malware software.

Responsibilities

• Provide end-user support for client platforms, including incident and service request management.
• Troubleshoot and resolve client platform–related issues with timely solutions.
• Respond promptly to incidents, investigate root causes, and provide status updates to stakeholders.
• Monitor and ensure compliance with SLAs.
• Document, maintain, and update system configurations, and provide regular operational reports.
• Participate in and support client platform implementation and upgrade projects.
• Coordinate with vendors on hardware replacement and issue resolution.
• Perform IT asset management and manage user accounts.
• Perform local server administration to support software distribution and patch management.
• Manage and support client platform implementation and upgrade activities, ensuring deliverables meet SLAs.
• Propose and implement corrective action plans when service gaps are identified.
• Establish and maintain facility management standards across projects and teams.
• Prepare and submit progress and operational reports as required.

Skills

iOS/Android devices

Communication skills

Windows OS & Office

Mac OS & Antivirus

Education

Nitec/Higher Nitec in IT

Tools

Cloning Tools

Job description

Jora Malaysia is seeking a Junior IT Support Engineer who will provide end-user support, manage client platforms, and help ensure stable IT operations. This role requires full relocation to Singapore.

You will troubleshoot incidents, monitor SLAs, document configurations, assist with deployments, coordinate with vendors, and manage assets and user accounts across Windows, Mac, iOS, and Android devices. Ideal candidates have a Nitec/Higher Nitec in IT, one year or more of tech admin experience,