Junior Customer Service Specialist (12 months contract)

SWAROVSKI GLOBAL BUSINESS SERVICES ASIA SDN BHD; Malaysia; On-site; MYR 36,000 - 54,000; Full time

Job summary

SWAROVSKI GLOBAL BUSINESS SERVICES ASIA SDN BHD in Malaysia is seeking a Junior Customer Service Specialist on a 12-month contract. The role handles inquiries via phone, email, and chat, delivering high-quality service and product information to customers.

The ideal candidate has 2–3 years in customer-facing roles, fluent English, and experience across multiple channels. Training covers Swarovski procedures and systems for orders, promotions, and care information.

Qualifications

• 2–3 years in a customer-facing role in multinational contact centers.
• Fluent in English (spoken and written).
• Experience handling multiple channels (email, chat, phone).
• Comfort with Microsoft Office and communication tools.

Responsibilities

• Provide high-quality customer service via phone, email, or chat.
• Resolve standard queries and complaints; ensure first-contact resolution where possible.
• Advise customers on product information, stock, and promotions.
• Handle online order inquiries, including placements, cancellations, refunds, and exchanges.
• Follow company procedures and templates to communicate with customers.
• Manage a daily workload of around 40 cases.

Skills

Customer service

Multichannel support

English proficiency

Tools

Outlook

Microsoft Teams

Microsoft Word

Skype for Business

Excel

Job description

Junior Customer Service Specialist (12 months contract)

SWAROVSKI GLOBAL BUSINESS SERVICES ASIA SDN BHD 4.4 View all jobs

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior Customer Service Specialist (12 months contract) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Your responsibilities include, but are not limited to:

• Deliver high quality and consistent service to secure customer satisfaction during interactions via phone, email or chat.
• Resolve standard queries and complaints by understanding the customer’s needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as required and following up to ensure full resolution.
• Advise customers on product information including size, color, stock availability and care, as well as available promotions.
• Assist with all online order information requests, including placement and cancellations of online orders, as well as refunds and exchanges.
• Follow communication procedures, guidelines and policies using communication templates where necessary and appropriate.
• Typical workload per day might consist of 40 cases (email, phone and chat) in average.

About you

We are looking for a unique and amazing talent, who brings along the following:

• Fluent in English speaking and writing.
• Preferably minimum 2-3 years of work experience in a customer-facing role in multinational contact centers doing inbound and outbound customer service. (Fresh graduates are welcome to apply).
• Preferably with proven experience in handling multiple communication channels at the same time (email/chat OR phones/email).
• Comfortable using: Outlook, Microsoft Teams platform, Word, Skype for Business, basic knowledge of excel or similar systems.
• Knowledge of Online business preferred.
• Ability to use different systems while assisting a customer.
• Fast learner and understanding of systems and processes.
• Ability to handle complaints and conflicts skills to deliver solutions which might not be preferred by the customer.

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Luxury & Designer Goods Retail 11-50 employees

ABOUT SWAROVSKI

The New

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry and accessories, as well as crystal objects and home accesso-ries. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet has always been an in-tegral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education pro-grams and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.

ABOUT SWAROVSKI

The New

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry and accessories, as well as crystal objects and home accesso-ries. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet has always been an in-tegral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education pro-grams and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.

What can I earn as a Customer Service Specialist