Junior Client Service Specialist (Korean Speaker)

Swarovski; Malaysia; Hybrid; MYR 45,000 - 73,000; Full time

Benefits offered by this job

Career development

Employee assistance program

Hybrid work options

Volunteer leave

Employee discounts

Job summary

Swarovski is seeking a Junior Client Service Specialist (Korean Speaker) in Malaysia to support clients with the full product range, order processing, and delivery coordination. You will collaborate with Sales, Credit, and Design teams to ensure accurate data handling and timely service.

The role requires 2+ years in a similar position, a business administration degree, and fluency in English and Korean. Hybrid work options are available to support work-life balance.

Qualifications

• 2+ years in a similar client service role.
• Degree in business administration or similar field.
• Fluent in English and Korean (speaking, reading and writing).
• Proficient in MS Office.
• Knowledge of SAP and related tools.
• Experience with Case Management Tool.
• Strong attention to detail and accuracy.
• Customer-oriented with proactive service mindset.
• Good time management and workload handling.
• Understanding of end-to-end business processes.

Responsibilities

• Serves clients in accordance with our Service Level Group guidelines.
• Advises clients on the full product range, stock, and product applications.
• Processes inbound orders with accurate data input and informs clients about delivery dates.
• Checks client credit accounts on SAP and coordinates with Credit Management.
• Collaborates on price adjustments, discounts, and payment terms.
• Ensures goods are shipped per shipping procedures with exporters.
• Handles client complaints promptly and professionally.
• Provides backup support and cross-market assistance.
• Supports system implementations and process improvements.

Skills

Korean language

English language

MS Office

Detail orientation

Accuracy

Service mindset

Time management

Analytical skills

Proactiveness

End-to-End processes understanding

Education

Bachelor's degree in business administration

Tools

SAP

Case Management Tool

Job description

Junior Client Service Specialist (Korean Speaker)

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior Client Service Specialist (Korean Speaker) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Your responsibilities include, but are not limited to:

• Serves clients in accordance with our Service Level Group specific guidelines.
• Advises clients on the whole product range, the stock situation, possibilities of various products, product applications, novelties etc.
• Handles the process of all inbound orders, ensures accurate data input and proactively informs clients about delivery dates / changes and takes action on deviations.
• Checks clients credit accounts on SAP and align with Credit Management on credit limits, and block removal.
• Collaborates with other stakeholders, on price adjustment as well as client specific discounts and payment conditions.
• Ensures goods are shipped in accordance with applicable shipping procedures in close cooperation with exporting company and parties involved.
• Handles client complaints and other problems ensuring they are solved rapidly in an efficient and professional manner to satisfy the client.
• Advises other involved departments.
• Ensures the administrative handling of returned goods.
• Ensures accurate data input on a daily basis in all systems.
• Maintains close collaboration with the Sales Team, providing timely support on client accounts, orders, products, pricing, and service-related matters while ensuring effective follow-up on business needs and client expectations.
• Communicates and follows up with PM and HQ on projects, special production requests and negotiation of lead time improvement or prioritization.
• Liaises with Design office for creation of new motives.
• Independently manages an assigned client portfolio, provides effective back-up support for team members during absences.
• If there is any business need, deliver cross-market support to ensure business continuity and service excellence.
• Supports system implementations, process changes, and continuous improvement initiatives to enhance operational efficiency and client experience.

About you

• Minimum of 2 years’ experience in a similar role
• Degree in business administration or similar education
• Fluent in English and Korean language (reading, writing and speaking)
• Intermediate MS Office knowledge
• Intermediate SAP and other relevant tools knowledge (queries creation, reporting)
• Basic knowledge of Case Management Tool
• Detail orientation
• Accuracy
• Service mindset and customer orientation
• Managing own workload (Time management)
• Analytical skills
• Proactiveness
• Business and End to End processes understanding

What we offer

• Learning and career development programs to help you grow
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

#LI-Hybrid

Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.