Customer Service Executive

Private Advertiser; Kapar; On-site; MYR 39,000 - 78,000; Full time

Job summary

Private Advertiser is seeking a logistics and customer service professional in Malaysia to manage order placement, handle end-to-end logistics, and keep precise records from PO to shipping documents.

The role emphasizes cross-functional communication with clients, suppliers, and internal teams, with the potential for junior progression for fresh graduates and a strong focus on process improvement and audit readiness.

Qualifications

• Min Diploma or Degree in Business Administration or Economics.
• At least 3 years of experience in customer service handling sales and logistics.
• Experience in SAP and Dynamic365 is an advantage.
• Preferably able to handle shipment and related matters to logistics planning.
• Fluent in Bahasa Malaysia and English.
• Fresh graduate with good results may be considered for junior position.

Responsibilities

• Timely order placement upon receiving the purchase order from clients.
• Handles logistic process for development of manufacturing, shipment, delivery and return of products.
• Keep detailed records of all transactions from the purchase orders to the final shipping documents which complete the whole cycle of the transactions.
• Develop effective communication and process with the clients, internal stake holders, forwarders, transporters and other relevant parties.
• Creates strong working relationship within the company and with external parties, such as sister company, suppliers and distributors.
• Assist in making sure all intercompany invoices and other documents are received completely in order to achieve a flawless month end closing.
• Assist in driving continuous improvement opportunities to simplify on processes which could improve efficiency, accuracy and reducing manual works.
• Assist in company’s audit process by making sure all required documents provided to the auditors are complete and counter signed by the relevant parties.
• Assisting from purchase requisition to invoicing process for raw materials.
• Preparation for the monthly price trend report and purchasing report.
• Preparation for the yearly revaluation report if required.

Skills

Customer service

Sales support

Logistics coordination

Negotiation

Communication

Multitasking

Independent work

Education

Diploma or Degree in Business Administration or Economics

Tools

SAP

Dynamics 365

Job description

Timely order placement upon receiving the purchase order from clients.

Handles logistic process for development of manufacturing, shipment, delivery and return of products.

Keep detailed records of all transactions from the purchase orders to the final shipping documents which complete the whole cycle of the transactions.

Develop effective communication and process with the clients, internal stake holders, forwarders, transporters and other relevant parties.

Creates strong working relationship within the company and with external parties, such as sister company, suppliers and distributors.

Assist in making sure all intercompany invoices and other documents are received completely in order to achieve a flawless month end closing.

Assist in driving continuous improvement opportunities to simplify on processes which could improve efficiency, accuracy and reducing manual works.

Assist in company’s audit process by making sure all required documents provided to the auditors are complete and counter signed by the relevant parties.

Assisting from purchase requisition to invoicing process for raw materials.

Preparation for the monthly price trend report and purchasing report.

Preparation for the yearly revaluation report if required.

Requirements:

Min Diploma/Degree in Business Administration or Economics.

At least 3 years of working experience in customer service handling sales and logistics.

Experience in SAP and Dynamic365 is an advantage.

Preferably those who can handle shipment and related matters to logistics planning.

Good communication especially in negotiation and a multi-tasking person.

Ability to work independently and as part of a team.

Fluent in Bahasa Malaysia and English.

Fresh graduate with good results may be considered for junior position.