Customer Support

Trinity Workforce Solutions Inc; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

Trinity Workforce Solutions Inc. Kuala Lumpur, located at KL Sentral, invites applications for a Customer Service Executive role. This is a permanent position with 24/7 rotational shifts.

You will be the frontline contact, handling inquiries via phone, live chat, and email, and you will work to resolve cases with empathy and accuracy. Joining date is 14th September 2026.

Fresh graduates are welcome, and Mandarin/English proficiency is required to communicate with clients effectively.

Qualifications

• Proficiency in Mandarin and English (spoken and written) is mandatory.
• Minimum SPM qualification.
• Fresh graduates are welcome to apply.
• Candidates with at least 1 year of Customer Service experience are welcome.

Responsibilities

• Serve as the primary point of contact for customers by demonstrating empathy, active listening, and critical thinking to deliver accurate first-call resolutions while building strong customer relationships.
• Handle customer inquiries professionally through inbound calls, live chat, and email, while proactively identifying opportunities to recommend additional products or services that add value to the customer.
• Consistently achieve or exceed KPIs, including service quality, productivity, response time, and customer satisfaction, by maintaining knowledge of client products and services.
• Accurately document customer interactions, track complex cases, and escalate inquiries to appropriate teams to ensure timely resolution.
• Contribute to continuous improvement initiatives by providing customer feedback and supporting efforts to enhance service quality and overall customer experience.
• Ensure compliance with company policies, healthcare regulations, data privacy requirements, and SOPs.

Skills

Mandarin

English

Communication skills

Education

SPM

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Trinity Workforce Solutions Inc – Kuala Lumpur, Kuala Lumpur

Employment Type: Permanent Employment with a Leading BPO Company
Location: KL Sentral, Kuala Lumpur
Joining Date: 14th September 2026

Working Hours

• 24/7 rotational shifts
• 5 working days with 2 rotational off days per week

Job Responsibilities

As a Customer Service Executive you will:

• Serve as the primary point of contact for customers by demonstrating empathy, active listening, and critical thinking to deliver accurate first-call resolutions while building strong customer relationships.
• Handle customer inquiries professionally through inbound calls, live chat, and email, while proactively identifying opportunities to recommend additional products or services that add value to the customer.
• Consistently achieve or exceed key performance indicators (KPIs), including service quality, productivity, response time, and customer satisfaction, by maintaining strong knowledge of client products and services.
• Accurately document customer interactions, track complex cases, and escalated inquiries to the appropriate teams when necessary to ensure timely and effective resolution.
• Contribute to continuous improvement initiatives by providing customer feedback and supporting efforts to enhance service quality and overall customer experience.
• Ensure compliance with company policies, healthcare regulations, data privacy requirements, and standard operating procedures.

Job Requirements

• Proficiency in Mandarin and English (spoken and written) is mandatory. We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin-speaking clients.
• Minimum SPM qualification.
• Fresh graduates are encouraged to apply.
• Candidates with at least 1 year of Customer Service experience are welcome.
• Excellent communication and interpersonal skills.
• Basic computer literacy with the ability to navigate multiple systems.
• Willing to work on rotational shifts, including weekends, public holidays, and night shifts.

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