Junior AXI Engineer: Post-Sales Support & Troubleshooting

OMRON; Penang; On-site; MYR 28,000 - 50,000; Full time

Job summary

OMRON in Penang, Malaysia, is seeking an entry-level Post-Sales Support Engineer to assist in installation, maintenance and troubleshooting, and to develop distributor resources.

You will support distributors and customers, coordinate system configurations, and participate in product trainings to build skills and contribute to improving customer satisfaction and productivity. The role offers growth through hands-on engineering work and collaboration with cross-functional teams.

Qualifications

• Minimum Higher Diploma or Degree in Electronics / Electrical / Mechatronics Engineering
• Good analytical skills and sound technical / computer knowledge
• Exposure in SMT process is essential
• 0-2 years of experience in machinery troubleshooting
• Excellent problem-solving skills
• Effective communication skills to interact with customers and internal teams
• Ability to work collaboratively with cross-functional teams and drive desired outcomes

Responsibilities

• Support Distributors & customers in order to rectify issues and maintain customers' confidence
• Conduct Post Sales Engineering Support including installation, maintenance and troubleshooting
• Conduct the Quarterly Machine Status check and reporting
• Attend product trainings to acquire the required skills / knowledge and competitive advantage
• Support in System Configuration and sourcing of items for potential projects
• Control the distribution of release notes and new software versions to distributors
• Support in Demonstration / Evaluation for full range of PCB Inspection System products either direct or together with distributor

Skills

Analytical skills

Technical knowledge

SMT process exposure

Troubleshooting experience

Problem-solving

Communication

Cross-functional collaboration

Customer interaction

Education

Higher Diploma or Degree in Electronics / Electrical / Mechatronics Engineering

Job description

OMRON in Penang, Malaysia, is seeking an entry-level Post-Sales Support Engineer to assist in installation, maintenance and troubleshooting, and to develop distributor resources.

You will support distributors and customers, coordinate system configurations, and participate in product trainings to build skills and contribute to improving customer satisfaction and productivity. The role offers growth through hands-on engineering work and collaboration with cross-functional teams.