AI Delivery & Technical Support Engineer

Shenzhen Hexun Huagu Information Technology Co/ 深圳市和讯华谷信息技术有限公司; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Shenzhen Hexun Huagu Information Technology Co. is seeking an AI Delivery & Technical Support Engineer to provide top-tier technical support for EngageLab, our SAAS product.

You will handle customer inquiries, reproduce issues, troubleshoot, develop effective solutions, and drive issues through to resolution. You will also support the operation and delivery of GPTBots AI projects, including environment configuration, feature validation, incident troubleshooting, go-live support, and thorough

Qualifications

• Bachelor's degree or higher in Computer Science, Communications Engineering, Electronics, or related technical field.
• 1+ years of relevant experience in solutions engineering, technical sales, or software development.
• Fresh graduates are welcome to apply.
• Strong troubleshooting skills and knowledge of Web/API technologies.
• Proficiency with development IDEs, debugging tools, API testing tools, and collaboration platforms.
• Proficiency in Mandarin for communication with colleagues.

Responsibilities

• Provide technical support for EngageLab (SAAS product), handling customer inquiries and troubleshooting issues.
• Reproduce problems, develop solutions, and drive issues through to resolution.
• Support the operation and delivery of GPTBots AI projects, including environment configuration and feature validation.
• Troubleshoot incidents, provide go-live support, and deliver delivery documentation.
• Build and maintain knowledge resources and improve support processes and service quality.

Skills

Troubleshooting

AI coding tools

Customer service

Communication

Education

Bachelor's degree or higher in Computer Science or related field

Job description

AI Delivery & Technical Support Engineer

Provide technical support for EngageLab（SAAS product）, including handling customer inquiries, troubleshooting technical issues, reproducing problems, developing solutions, and driving issues through to resolution.

Support the operation and delivery of GPTBots AI projects, including environment configuration, feature validation, incident troubleshooting, go-live support, and delivery documentation.

Support customer and business requirements by contributing to technical solution design, API integration and testing, issue diagnosis, and internal technical support.

Independently or collaboratively develop small-scale software projects, tools, scripts, and automation capabilities to improve the efficiency of technical support and project delivery.

Build and maintain technical knowledge resources, including FAQs, user guides, technical documentation, and project delivery best practices, while continuously improving support processes and service quality.

Qualifications

Language: We are seeking candidates proficient in Mandarin to work more effectively with Mandarin-speaking colleagues.

Education: Bachelor's degree or higher in Computer Science, Communications Engineering, Electronics, or a related technical field.

Professional Experience: 1+ years of relevant experience in solutions engineering, technical sales, or software development. Outstanding fresh graduates are welcome to apply.

Solid understanding of software development, Internet technologies, network protocols, and Web/API technologies, with strong troubleshooting skills.

Familiarity with development IDEs, debugging tools, API testing tools, and collaboration platforms.

Proficiency in mainstream AI coding tools and a strong interest in AI application development.

Strong problem-solving, communication, and customer service skills, with a proactive and responsible attitude.

Good learning and documentation skills, with the ability to quickly understand products and technical concepts.

Experience with AI Agent projects or software development is a plus.