Bilingual Service Desk Agent - Mandarin & Cantonese

Fujitsu Limited; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

Fujitsu Limited in Kuala Lumpur is seeking a Service Desk Agent (Mandarin & Cantonese speaker) to be the single point of contact for users, handling routine and non-routine incidents and requests. You will provide 1st line support for incidents and document actions taken to resolve inquiries.

Candidates should have a Bachelor's Degree in IT or any field, basic IT knowledge, and up to 6 months of service desk experience. Flexibility to work shifts is required.

Qualifications

• Bachelor's Degree in IT or any field.
• Basic IT knowledge with up to 6 months experience in a Service Desk environment.
• Willing to work on shift or flexibly with changes in work time.

Responsibilities

• Provide 1st line support for incidents.
• Handle standard technical queries related to Microsoft products, operating system, basic networking, PCs.
• Document actions taken in resolving routine queries following established processes.
• Escalate issues when needed to meet service levels and timelines.

Skills

Mandarin

Cantonese

Education

Bachelor's Degree in IT

Job description

Fujitsu Limited in Kuala Lumpur is seeking a Service Desk Agent (Mandarin & Cantonese speaker) to be the single point of contact for users, handling routine and non-routine incidents and requests. You will provide 1st line support for incidents and document actions taken to resolve inquiries.

Candidates should have a Bachelor's Degree in IT or any field, basic IT knowledge, and up to 6 months of service desk experience. Flexibility to work shifts is required.