Service Desk Agent (Mandarin Speaker)

Fujitsu Limited; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Structured training

Career growth opportunities

Job summary

Fujitsu Limited in Malaysia is hiring a Service Desk Agent (L1) to join our IT support team. You will be the first point of contact for IT requests and support users with basic hardware, software, and account access issues.

Strong Mandarin proficiency and excellent communication/customer service mindset are essential. The role requires rotating 24/7 shifts and offers structured training to grow technical skills within the company.

Qualifications

• Mandarin proficiency (read, speak, write) required.
• Strong communication and customer service mindset.
• Basic computer skills and a willingness to learn.
• Internal employees from any department welcome, including fresh graduates or diploma holders.

Responsibilities

• Be the first point of contact for IT support requests (phone, email, chat, ticketing system).
• Help users with basic hardware, software, and account access issues.
• Log and track incidents, and escalate when needed.
• Follow standard procedures and ensure a great user experience.
• Learn new IT tools and grow your technical skills.

Skills

Mandarin proficiency

Communication

Customer service

Job description

Location Flexibility: Primary Location Only

Posting Start Date: 5/15/26

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

About the Role

We’re looking for an enthusiastic Service Desk Agent (L1) to join our IT support team.

What You’ll Do

Be the first point of contact for IT support requests (phone, email, chat, ticketing system)

Help users with basic hardware, software, and account access issues

Log and track incidents, and elevate when needed

Follow standard procedures and ensure a great user experience

Learn new IT tools and grow your technical skills

Who Should Apply

Internal employees from any department, fresh graduates, non-IT graduates, or diploma holders

Those with previous L1 Service Desk experience are also welcome

Basic computer skills and a willingness to learn

Strong communication and customer service mindset

Able to work rotating 24/7 shifts

Language Requirement

Mandarin proficiency (read, speak, write) required

Why Apply

Hands‑on IT experience and exposure to real support operations

Structured training and career growth opportunities

Friendly and supportive team environment

Opportunity to transition into IT while staying within the company

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.