ITO SUPPORT (Contract 1 year- Renewable basis)

Hitachi Sunway Information Systems; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

Hitachi Sunway Information Systems seeks a Digital Workplace Support Specialist in Malaysia to assist end users with on-premises Active Directory, Azure Active Directory Entra, and Office 365 applications. You will troubleshoot, maintain security patching, participate in on-call rotations, and ensure SLA adherence.

Based in Malaysia, the role requires 5-day on-site coverage, collaboration with IT Infra & Security teams, and knowledge sharing across Digital Workplace personnel to optimize

Responsibilities

• Support digital workplace solutions and endpoints
• Working knowledge of on-premises Active Directory & Azure Active Directory (Entra)
• Working knowledge in employee onboarding & offboarding
• Experience in supporting users for Office 365 including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive
• Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage
• Familiar with unified endpoint management solutions, including Intune and Defender
• Familiar in supporting Windows 10 & 11 administration and security patching
• Ensure services provided adhere to service level agreement
• Familiar with ticket handling solutions (Service Management tool)
• Communicate user needs, priorities and customer satisfaction
• Collaborate with IT Infrastructure & IT Security team to perform regular review and update hardening standards for various operating systems and platforms
• Provide knowledge sharing to other Digital Workplace personnel
• Familiar with Audio/Video conferencing (Teams and meeting room equipment)
• Support internal company events for Audio/Video
• Flexible on-call rotations to ensure 24/7 support coverage
• 5 days a week on-site availability for user support
• Execute process improvements and development of policies, procedures and tools to optimize overall use of resources
• Perform or coordinate the security incident handling, documentation, root cause analysis, troubleshooting and post-Incident reports

Job description

• Support digital workplace solutions and endpoints
• Working knowledge of on-premises Active Directory & Azure Active Directory (Entra).
• Working knowledge in employee onboarding & offboarding
• Experience in supporting users for Office 365 including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
• Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage.
• Familiar with unified endpoint management solutions, including Intune and Defender
• Familiar in supporting Windows 10 & 11 administration and security patching.
• Ensure services provided adhere to service level agreement.
• Familiar with ticket handling solutions (Service Management tool)
• Communicate user needs, priorities and customer satisfaction.
• Collaborate with IT Infrastructure & IT Security team to perform regular review and update hardening standards for various operating systems and platforms.
• Provide knowledge sharing to other Digital Workplace personnel.
• Familiar with Audio/Video conferencing (Teams and meeting room equipment)
• Support internal company events for Audio/Video
• Flexible on-call rotations to ensure 24/7 support coverage.
• 5 days a week on-site availability for user support.
• Execute process improvements and development of policies, procedures and tools to optimize overall use of resources.
• Perform or coordinate the security incident handling, documentation, root cause analysis, troubleshooting and post-Incident reports.