IT Technician (Roaming

VERITON PLT; Johor Bahru; On-site; MYR 42,000 - 64,000; Full time

Job summary

VERITON PLT is seeking an IT Support Engineer to deliver Level 1 and Level 2 support for desktops, laptops, printers, mobile devices, and peripherals. You will troubleshoot hardware, software, OS, and application issues and support Microsoft 365 applications across the organization.

This role involves travel between assigned offices and client sites to provide onsite technical assistance, support office openings and workstation setups, and maintain IT equipment and infrastructure performance.

Qualifications

• Minimum 2-3 years of IT support or desktop support experience.
• Windows 10/11 administration and troubleshooting.
• Microsoft 365 administration and support.
• Active Directory/Entra ID (Azure AD) user management.
• Hardware troubleshooting and deployment.

Responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, OS, and application issues.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive, and SharePoint.
• Perform user account administration, password resets, and access management.
• Travel between offices/ sites to provide onsite IT support.

Skills

IT support

Desktop support

Microsoft 365

Windows troubleshooting

Active Directory

Tools

Azure AD/Entra ID

ITSM systems

TCP/IP/DNS/DHCP

Job description

This role provides Level 1 and Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals. You will troubleshoot and resolve hardware, software, operating system, and application-related issues, support Microsoft 365 applications, and perform user account administration. You will travel between assigned offices, branches, or client sites to provide onsite technical assistance and support office openings, relocations, moves, and workstation setups.

Key responsibilities

Provide Level 1 and Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals

Troubleshoot and resolve hardware, software, operating system, and application-related issues

Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint

Perform user account administration, password resets, and access management

Travel between assigned offices, branches, or client sites to provide onsite technical assistance

Conduct regular site visits to ensure IT equipment and infrastructure remain operational

Support office openings, relocations, moves, and workstation setups

Install, configure, and deploy laptops, desktops, monitors, printers, and other IT equipment

Log, update, and track incidents and service requests within the IT Service Management (ITSM) system

Deliver professional and customer-focused support to end users

About you

Minimum 2-3 years of IT support or desktop support experience

Windows 10/11 administration and troubleshooting

Microsoft 365 administration and support

Active Directory and Entra ID (Azure AD) user management

Hardware troubleshooting and deployment

Basic networking knowledge (TCP/IP, DNS, DHCP, Wi‑Fi, VPN)

Experience with IT ticketing systems and remote support tools

Excellent troubleshooting and analytical skills

Possession of a valid driver's license and willingness to travel extensively