IT SUPPORT (BAU INTUNE, MICROSOFT 365)

Hitachi Sunway Information Systems; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Hitachi Sunway Information Systems in Malaysia is seeking an IT Helpdesk/Support specialist to deliver 24/7 digital workplace support, including Office 365 apps, AD/Entra, Intune, Defender, and Teams room systems.

You will handle onboarding/offboarding, SLA adherence, ticketing, and collaboration with IT Infrastructure and IT Security to review standards, while providing knowledge sharing and on-site support five days a week.

Qualifications

• On-premises AD and Azure AD (Entra) knowledge.
• Hands-on experience supporting Office 365 apps (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive).
• Familiar with 24/7 support and on-call rotations.
• Experience with enterprise users and SLA adherence.
• Ability to collaborate with IT Infrastructure & Security teams.

Responsibilities

• Provide 24/7 support coverage through on-call rotations.
• Maintain 5 days on-site user support in Malaysia.
• Troubleshoot Office 365 issues, configuration, and usage.
• Support unified endpoint management with Intune and Defender.
• Assist with onboarding and offboarding processes.
• Coordinate with IT teams to update hardening standards.
• Deliver knowledge sharing to Digital Workplace personnel.

Skills

Office 365

Azure Active Directory

Intune

Windows administration

Customer support

Ticketing tools

Tools

Intune

Defender

Teams

SharePoint

PowerShell

ServiceNow

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Support digital workplace solutions and endpoints. (Must support BAU Intune)

Working knowledge of on-premises Active Directory & Azure Active Directory (Entra).

Working knowledge in employee onboarding & offboarding

Experience in supporting users forOffice 365 including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive and support enterprise customer.

Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage.

Familiarwith unified endpoint management solutions, including Intune and Defender

Familiarin supporting Windows 10 & 11 administration and security patching.

Ensure services provided adhere to service level agreement.

Familiar with ticket handling solutions (Service Management tool)

Communicate user needs, priorities and customer satisfaction.

Collaborate with IT Infrastructure & IT Security team to perform regular review and update hardeningstandards forvarious operating systemsand platforms.

Provide knowledge sharing to other Digital Workplace personnel.

Familiar with Audio/Video conferencing (Teams and meeting room equipment)

Support internal company events for Audio/Video

Flexible on-call rotations to ensure 24/7 support coverage.

5 days a week on-site availability for user support.

Execute process improvements and development of policies, procedures and tools to optimize overall use of resources.

Perform or coordinate the security incident handling, documentation, root cause analysis, troubleshooting and post-Incident reports.