Information Technology Specialist

Haitian Group LTD; Johor; On-site; MYR 60,000 - 120,000; Full time

Job summary

Haitian Group LTD is seeking an IT professional to provide technical support across hardware, software, and printers, while maintaining ERP/MES systems and manufacturing IT processes. You will also manage servers, networks, backups, and cybersecurity measures to keep operations running smoothly.

The ideal candidate has a Bachelor’s or Diploma in IT and 3–5 years in IT support or system administration, with strong problem-solving, communication, and cross-functional collaboration skills in a

Qualifications

• Bachelor's Degree or Diploma in IT or related field.
• 3–5 years in IT support, system administration, or IT infrastructure.
• Practical knowledge of ERP/MES systems in manufacturing environments.
• Strong server administration and networking knowledge of Windows OS.
• Understanding of cybersecurity, data backup, access control, and information security practices.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Good communication and ability to support cross-functional teams.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, operating systems, printers, and other IT-related issues.
• Install, configure, maintain, and upgrade computers, IT equipment, and software applications.
• Provide timely technical assistance to employees and ensure smooth daily IT operations.
• Maintain, support, and troubleshoot ERP and MES applications; integrate IT with manufacturing processes.
• Coordinate with departments and vendors to resolve ERP/MES issues and improve system efficiency.
• Manage servers, LAN, wireless networks, backups, and recovery procedures.
• Implement IT security policies, monitor threats, and ensure data protection and compliance.
• Maintain IT assets, licenses, documentation, and coordinate with external service providers.

Skills

IT support

Troubleshooting

Networking

Server administration

Cybersecurity basics

Analytical thinking

Communication skills

Education

Bachelors/Diploma in IT related field

Tools

ERP/MES systems

Windows Server/OS

Job description

• Provide technical support and troubleshooting for hardware, software, operating systems, printers, and other IT-related issues.
• Install, configure, maintain, and upgrade computers, IT equipment, and software applications.
• Provide timely technical assistance to employees and ensure smooth daily IT operations.

2. ERP / MES & Manufacturing Systems

• Maintain, support, and troubleshoot ERP and Manufacturing Execution System (MES) applications.
• Support the integration and operation of IT systems with manufacturing and production processes.
• Coordinate with relevant departments and system vendors to resolve ERP/MES issues and improve system efficiency.
• Assist in system implementation, configuration, testing, upgrades, and user training.
• Support factory production systems and manufacturing automation-related IT requirements.

3. Server & Network Administration

• Manage and maintain company servers, local area networks (LAN), wireless networks, and internet connectivity.
• Monitor system performance, network availability, and IT infrastructure stability.
• Perform regular data backups, system updates, and recovery procedures.
• Manage user accounts, access permissions, and system configurations.

4. Cybersecurity & IT Compliance

• Implement and maintain IT security policies, procedures, and access controls.
• Monitor potential security threats and assist in resolving cybersecurity incidents.
• Ensure regular software updates, antivirus protection, data backup, and system security.
• Support data protection, information security, and IT compliance requirements.
• Maintain IT asset inventory, software licenses, and equipment records.
• Manage IT equipment procurement, deployment, maintenance, and replacement.
• Coordinate with external IT vendors and service providers for technical support and system maintenance.
• Maintain IT documentation, service records, and technical support reports.

Job Requirements

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Information Systems, or a related field.
• 3–5 years of relevant working experience in IT support, system administration, IT infrastructure, or a similar role.
• Practical knowledge of ERP/MES systems and manufacturing or factory IT environments.
• Good understanding of server administration, networking, Windows operating systems, and IT infrastructure.
• Knowledge of cybersecurity, data backup, access control, and information security practices.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and interpersonal skills, with the ability to support users across different departments.
• Able to work independently and collaborate effectively with cross-functional teams.