IT Technician

Uue Holdings; Johor Bahru; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Allowances

Medical Benefit

Training & Development Program

Job summary

Kum Fatt Engineering Sdn Bhd (KFESB) seeks an IT Technician to be the first line of support for its corporate office and branch networks. You will maintain, troubleshoot, and secure daily IT operations, covering hardware, software, network connectivity, and access management.

Responsibilities include setup of new devices, managing user access, OS and security patching, asset inventory, and basic network maintenance under supervision.

Qualifications

• Diploma or Bachelor's degree in IT or related field.
• 1–3 years in IT support or helpdesk.

Responsibilities

• Serve as first line IT support for office and branch networks.
• Set up and deploy workstations, laptops, IP phones, and mobile devices.
• Manage user accounts and access via AD/Entra ID and M365.
• Install, upgrade, and patch OS and security agents.
• Maintain hardware and software asset inventory.
• Troubleshoot peripherals (printers, scanners).
• Monitor LAN, WiFi, and internet connectivity.

Skills

Windows troubleshooting

macOS troubleshooting

Microsoft 365

Active Directory

Networking basics

IT support

Remote support tools

Education

Diploma/Bachelor in IT

Tools

TeamViewer

AnyDesk

SCCM

Entra ID

Job description

The IT Technician will serve as the first line of technical support for our corporate office and branch networks. You will be responsible for maintaining, troubleshooting, and securing daily IT operations, including hardware, software, network connectivity, and user access management.

Responsibility :

Helpdesk & End-User Support: Serve as the primary point of contact for internal IT support tickets, resolving hardware, software, and network issues efficiently via remote tools or on-site desk-side support.

Set up, configure, and deploy new workstations, laptops (Windows/Mac), IP phones, and mobile devices for incoming employees.

Manage user accounts, permissions, and access controls via Active Directory / Microsoft Entra ID and Microsoft 365 / ERP / SAP.

Hardware & Software Maintenance: Install, upgrade, and patch operating systems, productivity software, and corporate security agents (e.g., Antivirus, Endpoint Detection & Response / EDR).

Maintain an up-to-date and accurate hardware and software asset inventory for internal tracking and audit compliance.

Troubleshoot and coordinate repairs for peripheral devices, including network printers and scanners.

Network & Infrastructure Monitoring: Monitor local area networks (LAN), WiFi stability, and internet connectivity to ensure seamless corporate operations.

Assist with basic firewall, switch, and router maintenance under the guidance of the Network Administrator.

Ensure routine data backups are executed successfully and assist in disaster recovery testing protocols.

Compliance & IT Security Support: Ensure all IT practices align with corporate governance, Personal Data Protection Act (PDPA) standards, and internal IT security policies.

Support internal and external IT compliance audits by pulling logs, configuration files, and asset reports as required.

Academic Qualification :

Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related field.

Skills & Experience :

Minimum 1 to 3 years of hands-on experience in IT support, helpdesk, or desktop administration, preferably within a corporate environment.

Solid understanding of Microsoft Windows 10/11 and macOS troubleshooting.

Working knowledge of Microsoft 365 administration (Exchange, Teams, SharePoint).

Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs, and WiFi configurations).

Experience with IT ticketing systems and remote support tools (e.g., TeamViewer, AnyDesk, SCCM).

Strong command of English and Bahasa Malaysia; proficiency in Mandarin/dialects is an added advantage given regional stakeholder communication.

Excellent interpersonal and customer-service mindset with a cool-tempered approach to resolving user frustrations.

High level of integrity, discretion, and confidentiality when handling sensitive corporate data.

Kum Fatt Engineering Sdn Bhd (KFESB) is a Malaysian company that was founded in 2009 and has since grown from its modest origins. The company's commitment to improvement and innovation is evident in its constant efforts to enhance company management, project management practices, and equipment offerings. KFESB's journey began with providing traditional horizontal directional drilling (HDD) services primarily for telecommunication cables, and it now provides comprehensive solutions for various sectors, including fiber optics, power cables, telecommunications, and more.

This evolution has enabled KFESB to capture a significantly broader market compared to its early days. In 2019, the company received two medals of honor from the Golden Eagle Award of Nanyang Siang Pau Malaysia, including "Malaysia Top Five Excellent Awards of the Year" and "Malaysia Top 100 Excellent Enterprises". KFESB was honored with the "Malaysia Outstanding SME 2020 Award" by the Golden Bull Award, in recognition of its rapid growth, continued development, and expansion.

Registration No.: 0846046-M

Industry : Engineering, Utilities

Company Size : 51 - 200 Employees

Benefits & Others : Allowances, Medical Benefit, Training & Development Program

Average Processing Time : 7 Working Days