IT Technician
UUE Holdings Berhad
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Job summary
Kum Fatt Engineering Sdn Bhd is seeking an IT Technician to provide first-line support for our corporate office and branch networks. You will maintain, troubleshoot, and secure daily IT operations across hardware, software, and access management.
Responsibilities include provisioning devices, managing AD/Entra ID and MS 365, patching systems, and coordinating with the network team for connectivity and security. Fluency in English and Bahasa Malaysia is preferred.
Qualifications
- Minimum 1–3 years of hands-on IT support in a corporate setting.
- Solid troubleshooting for Windows 10/11 and macOS.
- Experience with Microsoft 365 administration and security agents.
- Knowledge of basic networking (TCP/IP, DNS, DHCP, VPN, VLANs).
- Familiar with IT ticketing systems and remote tools.
Responsibilities
- Serve as the first point of contact for internal IT support tickets.
- Set up and deploy new workstations, laptops, IP phones, and mobile devices.
- Manage user accounts and access via AD/Entra ID and MS 365.
- Install OS updates, patching, and security agent maintenance.
- Maintain hardware/software asset inventory and assist audits.
- Troubleshoot peripherals and coordinate repairs as needed.
- Monitor LAN/Wi‑Fi and internet connectivity for operations.
- Assist with basic network gear maintenance under supervision.
- Support backups and disaster recovery testing.
Skills
Education
Tools
Job description
Kum Fatt Engineering Sdn Bhd
No.55 & 57, Jalan Teratai 7, Taman Johor Jaya, 81100 Johor Bahru, Johor, Malaysia.
The IT Technician will serve as the first line of technical support for our corporate office and branch networks. You will be responsible for maintaining, troubleshooting, and securing daily IT operations, including hardware, software, network connectivity, and user access management.
- Helpdesk & End-User Support: Serve as the primary point of contact for internal IT support tickets, resolving hardware, software, and network issues efficiently via remote tools or on-site desk-side support.
- Set up, configure, and deploy new workstations, laptops (Windows/Mac), IP phones, and mobile devices for incoming employees.
- Manage user accounts, permissions, and access controls via Active Directory / Microsoft Entra ID and Microsoft 365 / ERP / SAP.
- Hardware & Software Maintenance: Install, upgrade, and patch operating systems, productivity software, and corporate security agents (e.g., Antivirus, Endpoint Detection & Response / EDR).
- Maintain an up-to-date and accurate hardware and software asset inventory for internal tracking and audit compliance.
- Troubleshoot and coordinate repairs for peripheral devices, including network printers and scanners.
- Network & Infrastructure Monitoring: Monitor local area networks (LAN), WiFi stability, and internet connectivity to ensure seamless corporate operations.
- Assist with basic firewall, switch, and router maintenance under the guidance of the Network Administrator.
- Ensure routine data backups are executed successfully and assist in disaster recovery testing protocols.
- Compliance & IT Security Support: Ensure all IT practices align with corporate governance, Personal Data Protection Act (PDPA) standards, and internal IT security policies.
- Support internal and external IT compliance audits by pulling logs, configuration files, and asset reports as required.
Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- Minimum 1 to 3 years of hands‑on experience in IT support, helpdesk, or desktop administration, preferably within a corporate environment.
- Solid understanding of Microsoft Windows 10/11 and macOS troubleshooting.
- Working knowledge of Microsoft 365 administration (Exchange, Teams, SharePoint).
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs, and Wi‑Fi configurations).
- Experience with IT ticketing systems and remote support tools (e.g., TeamViewer, AnyDesk, SCCM).
- Strong command of English and Bahasa Malaysia; proficiency in Mandarin/dialects is an added advantage given regional stakeholder communication.
- Excellent interpersonal and customer‑service mindset with a cool‑tempered approach to resolving user frustrations.
- High level of integrity, discretion, and confidentiality when handling sensitive corporate data.
Kum Fatt Engineering Sdn Bhd (KFESB) is a Malaysian company that was founded in 2009 and has since grown from its modest origins. The company's commitment to improvement and innovation is evident in its constant efforts to enhance company management, project management practices, and equipment offerings. KFESB’s journey began with providing traditional horizontal directional drilling (HDD) services primarily for telecommunication cables, and it now provides comprehensive solutions for various sectors, including fiber optics, power cables, telecommunications, and more.
This evolution has enabled KFESB to capture a significantly broader market compared to its early days. In 2019, the company received two medals of honor from the Golden Eagle Award of Nanyang Siang Pau Malaysia, including "Malaysia Top Five Excellent Awards of the Year" and "Malaysia Top 100 Excellent Enterprises". KFESB was honoured with the "Malaysia Outstanding SME 2020 Award" by the Golden Bull Award, in recognition of its rapid growth, continued development, and expansion.
0846046-M
Engineering, Utilities
51 - 200 Employees
- Allowances
- Medical Benefit
- Training & Development Program
- 7 Working Days
- 7 Working Days
The journey begins here. Take a moment to envision yourself with us, shaping your success story amidst cutting‑edge projects and alongside a team that values your aspirations. Whether you’re an engineer seeking a new challenge, a project manager ready to lead, or an administrative professional ready to make an impact, we have a place for you.
and be part of an organization that’s not just building infrastructure but also fostering careers that flourish.
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IT Manager
N/A
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