IT Technician

Highpoint Service Network Sdn Bhd; Bayan Lepas; On-site; MYR 28,000 - 47,000; Full time

Job summary

Highpoint Service Network Sdn Bhd in Bayan Lepas, Penang, is seeking an IT Technician/Engineer to diagnose and repair desktops, laptops, mobiles and printers at the Bayan Lepas branch.

You will replace faulty parts, maintain quality and turnaround targets, perform onsite preventive maintenance and update service records. The role requires 1–2 years of repair experience and a Diploma/Certificate in Electronics or IT.

Qualifications

• Minimum Certificate / Diploma in Electronics, IT, or related field.
• 1–2 years of PC or electronics repair experience preferred.
• Familiar with diagnostic tools and repair equipment.

Responsibilities

• Diagnose and repair desktops, laptops, mobile phones, printers and other consumer electronics.
• Replace faulty parts and perform repairs according to company procedures.
• Ensure repairs meet quality and turnaround time targets.
• Perform onsite preventive maintenance, system checks and basic optimization.
• Identify technical issues and recommend corrective actions.
• Update repair records, results, and parts usage in the service system.
• Follow SOPs, ESD and safety guidelines; explain findings to customers when required.
• Support customer service and front-line operations as needed.

Skills

Troubleshooting PC hardware

Repair & maintenance

Customer service

Education

Certificate / Diploma in Electronics / IT

Tools

Diagnostic tools

Multimeter

Job description

Highpoint Service Network Sdn Bhd is a Malaysian information and communication technology (ICT) service provider established in 1999 and headquartered in Subang Jaya, Selangor. The company specializes in providing comprehensive technical support, repair, and maintenance services for a wide range of IT and electronic products, including computers, notebooks, servers, printers, networking equipment, and related peripherals. Over the years, Highpoint has positioned itself as a reliable outsourced service partner for both corporate and individual clients across Malaysia.

Work Location:

1 position on IT Technician/Engineer based at Highpoint Service Network (Bayan Lepas, Penang Branch)

Job Responsibilities:

Diagnose and repair desktops, laptops, mobile phones, audio devices, printers, and other consumer electronic products.

Replace faulty parts and perform repairs according to company procedures.

Ensure repairs are completed within quality standards and turnaround time (TAT) targets.

Perform onsite preventive maintenance (PM), including system checks, cleaning, and basic optimization.

Identify potential technical issues and recommend corrective actions.

Update repair records, diagnosis results, and parts usage in the service system.

Follow company SOPs, ESD practices, and safety guidelines when handling customer equipment.

Explain repair findings and outcomes to customers when required.

Support customer service and front-line operations as needed.

Other job assign by direct superior

Job & Skill Requirements:

Minimum Certificate / Diploma in Electronics, IT, or related field

Minimum 1-2 year's experience in PC or electronics repair

Troubleshooting techniques for PC hardware and consumer electronics repair.

Familiar with diagnostic tools and repair equipment (multimeter, tools, etc.)

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Computer Software & Networking 51-100 employees

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as an Information Technology Technician?
• Which of the following types of qualifications do you have?
• Do you have Computer Repair experience?

Highpoint Service Network Sdn Bhd was established in 1999, just before the turn of the new millennium when ICT Industry was expanding at rapid speed. Highpoint was all set to render its services to the nation's ICT growing need for efficiency, convenience and easy accessible ICT services. With its corporate office located at Subang Sime UEP's Industrial Park, Highpoint focuses on building its core expertise with the purpose of offering customers the best ICT professional services and technological solutions.

All these assist to translate customer needs into reducing cost and empowering their business with the necessary competitive advantage towards profit and growth. Owing to the undisputed dependency on ICT by the general public of today, Highpoint has spent tremendous effort in building its service infrastructure and manpower skills to cater for the essential ICT needs.

Highpoint has 16 service centres strategically located nationwide to connect to a wider clientele base, for timely and efficient support. All service centres are equipped with fiber optic links, allowing a real-time access technology resource centre, as well as with its overseas ICT partners. Highpoint has invested in developing highly skilled support personnel, advance equipment and facilities, with commitment in providing efficient and timely recovery services, in its bid to achieve the vision of being The Preferred IT Services and Solution Provider.

Product & Services

Highpoint expertise covers a wide range of IT-related services & solutions for customers. Customer can rely on its friendly technical advisor that will suit the specific requirements in their respective IT environment. Highpoint is capable to attend and repair most of the IT industry leading products as below:

Business/commercial PC, notebooks & netbooks

Intel/AMD based servers

LCD monitor & projector

Network hubs, switches & routers

Computer hardware peripherals

In addition, Highpoint also provides outsourcing services to corporate customers and home users through its business partners which include:

Integrated access services

Networking Integration & Consultancy

ICT project management

Call Centre Services

Storage Management

Disaster Recovery

Building of data centre

Site inspection

Delivery & setup of IT hardware

Extended warranty services

User training & commissioning

Highpoint Service Network Sdn Bhd was established in 1999, just before the turn of the new millennium when ICT Industry was expanding at rapid speed. Highpoint was all set to render its services to the nation's ICT growing need for efficiency, convenience and easy accessible ICT services. With its corporate office located at Subang Sime UEP's Industrial Park, Highpoint focuses on building its core expertise with the purpose of offering customers the best ICT professional services and technological solutions.

All these assist to translate customer needs into reducing cost and empowering their business with the necessary competitive advantage towards profit and growth. Owing to the undisputed dependency on ICT by the general public of today, Highpoint has spent tremendous effort in building its service infrastructure and manpower skills to cater for the essential ICT needs.

Highpoint has 16 service centres strategically located nationwide to connect to a wider clientele base, for timely and efficient support. All service centres are equipped with fiber optic links, allowing a real-time access technology resource centre, as well as with its overseas ICT partners. Highpoint has invested in developing highly skilled support personnel, advance equipment and facilities, with commitment in providing efficient and timely recovery services, in its bid to achieve the vision of being The Preferred IT Services and Solution Provider.

Product & Services

Highpoint expertise covers a wide range of IT-related services & solutions for customers. Customer can rely on its friendly technical advisor that will suit the specific requirements in their respective IT environment. Highpoint is capable to attend and repair most of the IT industry leading products as below:

Business/commercial PC, notebooks & netbooks

Intel/AMD based servers

LCD monitor & projector

Network hubs, switches & routers

Computer hardware peripherals

In addition, Highpoint also provides outsourcing services to corporate customers and home users through its business partners which include: