Customer Service (Call Center Sharp)

Highpoint Service Network Sdn Bhd; Subang Jaya; On-site; MYR 29,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

14 days annual leave

Yearly salary increment

Training

Teambuilding

Job summary

Highpoint Service Network Sdn Bhd in Subang Jaya is seeking a Customer Service Representative (Call Center Sharp) to handle incoming and outgoing calls, respond to emails, and log cases in the system. You will coordinate parts orders and service activities while maintaining accurate records.

The role requires a Diploma, 2–3 years in a call center, and strong English and Bahasa Malaysia, plus good email writing skills. Training and annual leave are provided to support your development.

Qualifications

• Diploma holder in Customer Service Management/Business Administration or related field.
• 2–3 years of Call Center experience.
• Advantage if experienced with Sharp Call Center.
• Proficient in English and Bahasa Malaysia.
• Good email writing skills.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries via email.
• Log cases and process parts orders in the system.
• Arrange reverse pickup and service coordination.
• Handle, update, monitor, and follow up on customer tickets to ensure timely resolution within the required SLA.
• Maintain accurate records and update internal systems.
• Other tasks as assigned by supervisor.

Skills

Call center experience

English communication

Bahasa Malaysia

Typing skills

Education

Diploma

Tools

CRM software

Job description

Highpoint Service Network Sdn Bhd is a Malaysian information and communication technology (ICT) service provider established in 1999 and headquartered in Subang Jaya, Selangor. The company specializes in providing comprehensive technical support, repair, and maintenance services for a wide range of IT and electronic products, including computers, notebooks, servers, printers, networking equipment, and related peripherals. Over the years, Highpoint has positioned itself as a reliable outsourced service partner for both corporate and individual clients across Malaysia.

Work Location:

1 position at Customer Service Representative (Call Center Sharp) based at Highpoint Service Network (Subang Jaya)

Job Responsibilities:

• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries via email
• Log cases and process parts orders in the system
• Arrange reverse pickup and service coordination
• Handle, update, monitor, and follow up on customer tickets to ensure timely resolution within the required SLA.
• Maintain accurate records and update internal systems
• Other job assign by direct superior

Job Requirements:

• Minimum Diploma holder (Customer Service Management/Business Administration/or any related courses)
• Minimum 2 or 3 year's experience in Call Center
• Will be advantance if got experience in handling Sharp Call Center
• Good communication in English and Bahasa Malaysia
• Good email writing skills
• Computer literate with typing skills
• Able to work in a fast-paced environment

• Performance Bonus (Will be paid January or February)
• 14 Days of Annual Leave
• Yearly Salary Increment (Upon performance)
• Got Tranining (Inhouse or External)
• Teambuiling

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have in a Call Centre Role?
• Have you worked in a call centre before?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?
• Do you have customer service experience?

Computer Software & Networking 51-100 employees

Highpoint Service Network Sdn Bhd was established in 1999, just before the turn of the new millennium when ICT Industry was expanding at rapid speed. Highpoint was all set to render its services to the nation's ICT growing need for efficiency, convenience and easy accessible ICT services. With its corporate office located at Subang Sime UEP's Industrial Park, Highpoint focuses on building its core expertise with the purpose of offering customers the best ICT professional services and technological solutions.

All these assist to translate customer needs into reducing cost and empowering their business with the necessary competitive advantage towards profit and growth. Owing to the undisputed dependency on ICT by the general public of today, Highpoint has spent tremendous effort in building its service infrastructure and manpower skills to cater for the essential ICT needs.

Highpoint has 16 service centres strategically located nationwide to connect to a wider clientele base, for timely and efficient support. All service centres are equipped with fiber optic links, allowing a real-time access technology resource centre, as well as with its overseas ICT partners. Highpoint has invested in developing highly skilled support personnel, advance equipment and facilities, with commitment in providing efficient and timely recovery services, in its bid to achieve the vision of being The Preferred IT Services and Solution Provider.

Product & Services

Highpoint expertise covers a wide range of IT-related services & solutions for customers. Customer can rely on its friendly technical advisor that will suit the specific requirements in their respective IT environment. Highpoint is capable to attend and repair most of the IT industry leading products as below:

Business/commercial PC, notebooks & netbooks

Intel/AMD based servers

LCD monitor & projector

Network hubs, switches & routers

Computer hardware peripherals

In addition, Highpoint also provides outsourcing services to corporate customers and home users through its business partners which include:

Integrated access services

Networking Integration & Consultancy

ICT project management

Call Centre Services

Storage Management

Disaster Recovery

Building of data centre

Site inspection

Delivery & setup of IT hardware

Extended warranty services

User training & commissioning

Highpoint Service Network Sdn Bhd was established in 1999, just before the turn of the new millennium when ICT Industry was expanding at rapid speed. Highpoint was all set to render its services to the nation's ICT growing need for efficiency, convenience and easy accessible ICT services. With its corporate office located at Subang Sime UEP's Industrial Park, Highpoint focuses on building its core expertise with the purpose of offering customers the best ICT professional services and technological solutions.

All these assist to translate customer needs into reducing cost and empowering their business with the necessary competitive advantage towards profit and growth. Owing to the undisputed dependency on ICT by the general public of today, Highpoint has spent tremendous effort in building its service infrastructure and manpower skills to cater for the essential ICT needs.

Highpoint has 16 service centres strategically located nationwide to connect to a wider clientele base, for timely and efficient support. All service centres are equipped with fiber optic links, allowing a real-time access technology resource centre, as well as with its overseas ICT partners. Highpoint has invested in developing highly skilled support personnel, advance equipment and facilities, with commitment in providing efficient and timely recovery services, in its bid to achieve the vision of being The Preferred IT Services and Solution Provider.

Product & Services

Highpoint expertise covers a wide range of IT-related services & solutions for customers. Customer can rely on its friendly technical advisor that will suit the specific requirements in their respective IT environment. Highpoint is capable to attend and repair most of the IT industry leading products as below:

Business/commercial PC, notebooks & netbooks

Intel/AMD based servers

LCD monitor & projector

Network hubs, switches & routers

Computer hardware peripherals

In addition, Highpoint also provides outsourcing services to corporate customers and home users through its business partners which include:

Integrated access services

Networking Integration & Consultancy

ICT project management

Call Centre Services

Storage Management

Disaster Recovery

Building of data centre

Site inspection

Delivery & setup of IT hardware

Extended warranty services

User training & commissioning