IT Systems Support Engineer

AI Geek Solutions Sdn Bhd; West Coast Division; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Pension contribution

Flexible work arrangements

Job summary

AI Geek Solutions Sdn Bhd is seeking an IT Support professional in Sabah to deliver frontline user assistance and robust IT services. The role covers hardware and software troubleshooting, account management in Active Directory, and basic server/network maintenance within a collaborative IT department.

This full-time on-site position contributes to reliable client operations. Ideal candidates have at least two years in IT support, strong communication skills, and a proactive approach to learning

Qualifications

• Minimum 2 years of IT support or help desk experience.
• Proficient in Windows and macOS desktop OS.
• Familiar with Active Directory and basic networking (TCP/IP, DNS, DHCP, VLAN).
• Strong hardware troubleshooting skills.
• Good communication and customer service mindset.

Responsibilities

• Provide first- and second-line IT support via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Manage user accounts and onboarding/offboarding in AD.
• Assist server health checks, backups, and basic maintenance.
• Maintain IT documentation and knowledge base.
• Ensure security best practices and patch management.

Skills

Windows

macOS

Active Directory

Networking basics

Job description

AI Geek Solutions Sdn Bhd is seeking an IT Support professional in Sabah to deliver frontline user assistance and robust IT services. The role covers hardware and software troubleshooting, account management in Active Directory, and basic server/network maintenance within a collaborative IT department.

This full-time on-site position contributes to reliable client operations. Ideal candidates have at least two years in IT support, strong communication skills, and a proactive approach to learning