IT Support Specialist - Growth, Training & Perks

Servay Evergreen Sdn Bhd

Kuala Penyu

On-site

MYR 36,000 - 54,000

Full time

6 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Competitive salary

Performance-based bonuses

Professional development & training

Job summary

Servay Evergreen Sdn Bhd is seeking an IT Helpdesk professional to provide first-level support for hardware, software and network issues in Sabah. You will diagnose problems, configure and maintain systems, and manage user access while collaborating with the IT team to deploy new technologies.

Strong communication and teamwork are essential as is maintaining security through updates and backups. Qualifications include a IT-related degree, 1 year of helpdesk experience, and familiarity with AD

Qualifications

Bachelor's degree or diploma in IT, CS, or related field.
Minimum 1 year in technical support or IT helpdesk.
Strong hardware, software, and network knowledge.
Proficient with Windows and Mac operating systems.
Experience with AD and Office 365 preferred.
Excellent problem-solving and communication abilities.
Ability to work independently and in a team.

Responsibilities

Provide first-level end-user support for hardware, software, and network issues.
Diagnose and resolve technical issues promptly and efficiently.
Configure, install, and maintain computer systems and peripherals.
Manage user accounts, permissions and access rights.
Monitor system performance and troubleshoot as needed.
Collaborate with IT team to implement and support new technologies.
Ensure security through updates and backups; document resolutions.