Information Technology System Engineer

Beyonics Precision (Malaysia) Sdn Bhd; Kulai; On-site; MYR 60,000 - 100,000; Full time

Job summary

Beyonics Precision (Malaysia) Sdn Bhd seeks a Systems Engineer to provide hands-on IT infrastructure, end-user, manufacturing and MES support across Malaysia operations. You will maintain servers, networks, storage, backups, and production-related systems while collaborating with site users, IT colleagues and external vendors.

The role covers end-user computing, MES support, IT/OT connectivity, and infrastructure administration to ensure reliable day-to-day IT services in a manufacturing setting.

Qualifications

• 2-5 years of hands-on IT technical support experience.
• Experience in manufacturing, factory, or industrial environment preferred.
• Bachelor's or Diploma in a related field.

Responsibilities

• Identify, diagnose, and resolve end-user hardware, software, connectivity, and peripheral issues.
• Install, configure, upgrade, and maintain PCs, laptops, tablets, OS, applications, and peripherals.
• Provide remote and in-person technical assistance, coordinating repairs and warranty with third parties.
• Support printers, scanners, and production peripherals with accurate asset and records.
• Provide MES IT/OT support including access management, workstation connectivity, and basic troubleshooting.
• Assist MES deployments, validation testing, and post-go-live support.
• Monitor MES incidents and escalate as needed.
• Support IT/OT connectivity for manufacturing equipment to ensure data flow.
• Maintain site IT infra including servers, switches, routers, storage; perform backups and patching.
• Maintain documentation for IT governance and ISO 27001 compliance.

Skills

End-user support

MES support

Infrastructure monitoring

Documentation & ISO 27001

Vendor & service coordination

Education

Bachelor's Degree or Diploma in Computer Science / IT / Computer Engineering

Job description

The Systems Engineer provides hands-on IT infrastructure, end-user, manufacturing and MES technical support across Malaysia operations. The role supports servers, networks, storage, end-user computing, backup, patching, peripherals, databases and production-related systems, and works closely with site users, production teams, IT colleagues and external service providers to maintain reliable day-to-day IT services.

Key Responsibilities

1. End-User & PC/Tablet Support

• Identify, diagnose, and resolve hardware, software, connectivity, and peripheral issues for laptops, desktops, tablets, and other end-user devices.
• Install, configure, upgrade, and maintain PCs, laptops, tablets, operating systems, applications, and peripherals.
• Provide technical assistance both remotely and in-person, coordinating hardware repairs and warranty support with third-party service providers.
• Support printers, scanners, and other office or production-related peripherals while maintaining precise asset, configuration, and support records.

2. Manufacturing, IT/OT & MES Support

• Provide infrastructure and technical support for manufacturing and production-related systems, including production changes requiring IT infrastructure, connectivity, devices, or system configuration.
• Deliver first-level MES technical support, including user access management, workstation/terminal connectivity, production printing, interface/connectivity validation, and basic application troubleshooting.
• Support MES shop-floor devices (e.g., barcode scanners, RFID readers, HMI panels) and related infrastructure, coordinating advanced troubleshooting between production users, core application teams, and external MES vendors.
• Assist with MES deployments, upgrades, validation testing, production cutover activities, and post-go-live hypercare technical support.
• Monitor and elevate MES-related incidents that may affect manufacturing throughput, maintaining detailed incident logs and following defined escalation paths.
• Assist with IT/OT connectivity supporting manufacturing equipment, industrial networks, PLCs, and data acquisition systems to ensure seamless data flow between the shop floor and enterprise systems.

3. Infrastructure & System Administration

• Monitor and maintain the health, performance, and security of site-level IT infrastructure, including local servers, switches, routers, and storage arrays.
• Execute routine maintenance, including system updates, security patch management, and automated backup verifications.
• Ensure data integrity by monitoring backup logs, managing disaster recovery readiness, and performing routine database maintenance for local production databases.
• Support remediation of identified infrastructure vulnerabilities and implementation of IT security controls.
• Maintain technical documentation and evidence required for IT governance and ISO 27001 compliance, audits and remediation activities.
• Coordinate with third-party vendors for hardware repairs, maintenance, warranty claims and technical support.
• Assist with infrastructure, MES-related technical activities, technology rollouts, upgrades and site changes.
• Support testing, deployment, documentation and transition of new technologies into operations.

Education & Experience

• Education: Bachelor's Degree or Diploma in Computer Science, Information Technology, Computer Engineering, or a related field.
• Experience: Minimum of 2-5 years of hands-on experience in IT technical support, ideally within a manufacturing, factory, or industrial environment.