IT Systems & Production Tech Support Specialist

SONGYUAN AUTOMOTIVE SAFETY SYSTEMS (MALAYSIA) Sdn Bhd; Selangor; On-site; MYR 45,000 - 78,000; Full time

Job summary

SONGYUAN AUTOMOTIVE SAFETY SYSTEMS (MALAYSIA) Sdn Bhd is seeking a capable IT support technician to provide first-level support across hardware, software, and network issues. You will maintain OT systems interfacing with production machinery and help manage accounts and access permissions.

The role involves installing and configuring laptops, desktops, printers, and peripherals, plus assisting onboarding and offboarding, with escalation to vendors as needed.

Qualifications

• Provide first-level technical support for hardware, software, and network issues.
• Maintain and monitor Operational Technology systems interfacing with production machinery.
• Install, configure, and maintain laptops, desktops, printers, and peripherals.
• Manage user accounts, access rights, and system permissions.
• Escalate complex problems to higher-level support or vendors as needed.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Maintain and monitor OT systems interfacing with production machinery.
• Install, configure, and maintain laptops, desktops, printers, and peripherals.
• Manage user accounts, access rights, and system permissions.
• Escalate complex problems to higher-level support or vendors as needed.

Skills

First-level IT support

Windows troubleshooting

LAN/Wi‑Fi

VPN access

MS Office / Office 365

Asset management

User account management

Documentation

Tools

ERP software

MES software

WMS software

Remote access tools

VPN utilities

Job description

SONGYUAN AUTOMOTIVE SAFETY SYSTEMS (MALAYSIA) Sdn Bhd is seeking a capable IT support technician to provide first-level support across hardware, software, and network issues. You will maintain OT systems interfacing with production machinery and help manage accounts and access permissions.

The role involves installing and configuring laptops, desktops, printers, and peripherals, plus assisting onboarding and offboarding, with escalation to vendors as needed.