IT Systems & Network Support Specialist

SNT Global; Subang Jaya; Remote; MYR 33,000 - 60,000; Full time

Job summary

SNT Global is seeking an IT Support specialist to maintain our IT infrastructure across offices and warehouse facilities in Malaysia. You will handle hardware, software, and network issues to ensure smooth daily operations and high system availability.

Responsibilities include providing user support, maintaining Microsoft 365 and email, and assisting with warehouse devices. The role requires 2–3 years of IT support experience and strong problem-solving skills.

Qualifications

• Diploma or degree in IT, CS or related field.
• 2–3 years of IT technical support experience.
• Good knowledge of hardware, software, OS, and networking.
• Familiarity with Microsoft 365, Windows, LAN/WAN, and basic IT security.
• Experience supporting warehouse systems is a plus.

Responsibilities

• Provide technical support to employees for IT equipment (hardware, software, computers, laptops, printers).
• Troubleshoot and resolve IT-related issues promptly.
• Install, configure, and maintain computer hardware, software, and operating systems.
• Support for email, Microsoft 365, user accounts, and access permissions.
• Maintain and troubleshoot network connections, Wi‑Fi, routers, switches, and internet connectivity.
• Monitor system performance and ensure IT equipment operates efficiently.
• Perform regular system updates, preventive maintenance, and basic data backup.
• Provide technical support for warehouse equipment (barcode scanners, label printers, handheld devices).
• Maintain an updated inventory of IT equipment, software licenses, and assigned devices.
• Maintain records of IT incidents, support requests, and troubleshooting activities.

Skills

Troubleshooting

Communication

Problem-solving

Networking

IT security basics

Warehouse systems support

Education

Diploma or Degree in Information Technology/Computer Science

Tools

Microsoft 365

Windows OS

Networking hardware

Barcode scanners

Label printers

Handheld devices

Job description

SNT Global is seeking an IT Support specialist to maintain our IT infrastructure across offices and warehouse facilities in Malaysia. You will handle hardware, software, and network issues to ensure smooth daily operations and high system availability.

Responsibilities include providing user support, maintaining Microsoft 365 and email, and assisting with warehouse devices. The role requires 2–3 years of IT support experience and strong problem-solving skills.