Technology Analyst - IT Services

Infosys Limited; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading IT services company is seeking a full-time Technology Analyst in Selangor. In this role, you will provide high-quality IT support, troubleshoot technical issues, and ensure the smooth operation of clients' IT infrastructure. Candidates should have 2-5 years of experience in IT support, strong knowledge of Microsoft Windows, and familiarity with ITSM processes. Join us to make an impact in delivering efficient services to our clients.

Qualifications

• 2-5 years of experience in IT support and infrastructure management.
• Strong working knowledge of Microsoft Windows operating systems.
• Experience with ITSM processes such as incident and change management.

Responsibilities

• Responsible for maintaining and troubleshooting IT infrastructure.
• Serve as first point of contact for technical assistance.
• Provide Level 1/Level 2 technical support for hardware and software issues.

Skills

IT support

Infrastructure management

Troubleshooting

Customer-oriented mindset

Communication skills

Tools

ServiceNow

Microsoft Windows

Azure

M365

Intune

Job description

Overview

Join INFOSYS LIMITED' as a full-time Technology Analyst based in Selangor. In this role, you will be providing high-quality, timely and cost-effective IT support and services to our clients. The role involves troubleshooting technical issues, implementing new technologies and processes, and ensuring the smooth operation of our clients' IT infrastructure.

Responsibilities

• Responsible for maintaining, supporting, and troubleshooting an organization’s core IT infrastructure
• Serve as the first point of contact for end users seeking technical assistance via phone, email, ticketing systems, and in-person support.
• Handle incidents, service requests, and tasks via ITSM platforms (ServiceNow)
• Collaborate closely with internal IT teams to ensure system stability and continuous service improvement.
• Responsible for user provisioning which includes onboarding and offboarding processes
• Provide Level 1/Level 2 technical support for hardware, software and network issues
• Responsible for Managing and maintaining all the IT assets and inventory and perform periodic checks
• Support patching cycles, antivirus updates, OS hardening and vulnerability management.
• Ensure compliance with company IT policies and security standards.
• Collaborate with local vendors and internal teams to ensure smooth service and operation.

Qualifications

• 2-5 Years of experience in IT support and Infrastructure management
• Strong working knowledge of Microsoft Windows operating systems and windows server services.
• Experience with ITSM processes such as incident, problem, and change management
• Strong knowledge in networking concepts, including LAN, WAN, and Wi-Fi troubleshooting.
• Basic knowledge in Azure, M365, Intune and virtual environment.
• Proven ability to diagnose and resolve hardware and software issues efficiently.
• Familiarity with ISO certification, SOC, ITSMS and basic audit readiness
• Good problem solving and analytical skills
• Strong communication and interpersonal skills with a customer-oriented mindset.