Service Desk Analyst

Advance IT Services Pte Ltd; Kuala Lumpur; On-site; MYR 47,000 - 74,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Career development opportunities

Job summary

Advance IT Services Pte Ltd in Kuala Lumpur, Malaysia seeks a Service Desk Analyst to provide high-quality IT support to our clients, acting as the first point of contact for users with IT-related issues and guiding them to quick resolutions.

We value 1–2 years of helpdesk experience, strong customer service, and solid knowledge of PCs, networks and common business software. We offer competitive salaries, comprehensive benefits and clear opportunities for career development.

Qualifications

• 1-2 years of experience in an IT helpdesk or support role.
• Strong customer service skills and ability to explain technical information to non-technical users.
• Working knowledge of PCs, networks, peripherals and common business software.
• Excellent problem-solving and analytical skills.
• Ability to multitask and prioritise tasks in a fast-paced environment.
• Professional and courteous demeanor with a passion for helping others.
• Relevant IT certifications (e.g. CompTIA A+, Network+) are preferred.

Responsibilities

• Respond to and log helpdesk tickets via phone, email and ticketing system
• Troubleshoot and resolve a wide range of software, hardware and network issues
• Provide remote support and walk-through solutions for end-users
• Escalate complex issues to the appropriate team or department as needed
• Maintain detailed records of all support activities and resolutions
• Contribute to the continuous improvement of helpdesk processes and workflows

Skills

Helpdesk experience

Customer service

PCs & networks

Troubleshooting

Communication skills

Tools

Ticketing system

Remote support tools

Job description

About the role

Advance IT Services Pte Ltd is seeking a Service Desk Analyst to join our team in Kuala Lumpur, Malaysia. This is a full-time position responsible for providing high-quality technical support and assistance to our clients. As a Service Desk Analyst, you will be the first point of contact for users experiencing IT-related issues, working to quickly diagnose and resolve problems.

What you'll be doing

• Respond to and log helpdesk tickets via phone, email and ticketing system
• Troubleshoot and resolve a wide range of software, hardware and network issues
• Provide remote support and walk-through solutions for end-users
• Escalate complex issues to the appropriate team or department as needed
• Maintain detailed records of all support activities and resolutions
• Contribute to the continuous improvement of helpdesk processes and workflows

What we're looking for

• 1-2 years of experience in an IT helpdesk or support role
• Strong customer service skills and the ability to communicate technical information to non-technical users
• Working knowledge of PCs, networks, peripherals and common business software
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritise tasks in a fast-paced environment
• Professional and courteous demeanor with a passion for helping others
• Relevant IT certifications (e.g. CompTIA A+, Network+) are preferred

What we offer

At Advance IT Services Pte Ltd, we are committed to creating an inclusive, supportive and flexible work environment where our employees can thrive.

• competitive salaries
• a comprehensive benefits package
• excellent opportunities for professional development and career advancement

About us

Advance IT Services Pte Ltd is a leading provider of end-to-end IT solutions and services. With over 15 years of industry experience, we have built a strong reputation for delivering high-quality, reliable and cost-effective solutions to clients across a range of sectors. Our team of skilled professionals is dedicated to helping our clients achieve their technology goals and drive business success.