IT Support Technician & On-Site Installations

Vision Media Supplies Sdn Bhd; Bayan Lepas; On-site; MYR 24,000 - 36,000; Full time

Job summary

Vision Media Supplies Sdn Bhd is seeking a hands-on IT Support Technician cum Field Assistant to join our Penang team. You will split time between resolving IT issues on site and installing and commissioning equipment at customer locations, with some warehouse and delivery support as needed.

The role requires basic knowledge of Windows and printers, and a Diploma or Certificate in IT, electronics, or related field. Fresh graduates are welcome and on-the-job training is provided.

Qualifications

• SPM or Technical Certificate / Diploma in IT, Electronics, Electrical or a related field.
• Basic knowledge of Windows, printers and common IT hardware.
• Fresh graduates are welcome to apply; on the job training will be provided.
• Hands-on and comfortable using tools (drill, ladder, screwdrivers etc)
• Able to lift and carry equipment and willing to do hands-on site work
• Valid motor or car driving license and possessed own transport
• Able to communicate in Bahasa Malaysia and English
• Punctual, presentable and courteous with customers

Responsibilities

• Act as the first point of contact for customer IT issues (laptops, desktops, printers, basic network and meeting room conferencing system on site)
• Resolve common problems such as printer errors and jams, driver installations, Windows and Microsoft Office setup, and basic connectivity issues
• Escalate complex issues to the Technical Lead and log all cases in our ticketing system
• Support the delivery team with on-site deliveries, unboxing, setup and handover of IT and AV equipment
• Carry out general installation work at customer sites, such as mounting whiteboards, TVs and brackets, basic cabling and cable management works
• Coordinate warranty and RMA claims with principals and distributors: check warranty status, log faults, arrange returns and replacements, and follow up until each case is closed

Skills

Windows

Printers

IT hardware

Education

SPM or Technical Certificate / Diploma in IT, Electronics, Electrical or related field

Job description

Vision Media Supplies Sdn Bhd is seeking a hands-on IT Support Technician cum Field Assistant to join our Penang team. You will split time between resolving IT issues on site and installing and commissioning equipment at customer locations, with some warehouse and delivery support as needed.

The role requires basic knowledge of Windows and printers, and a Diploma or Certificate in IT, electronics, or related field. Fresh graduates are welcome and on-the-job training is provided.