IT Support Technician

Vision Media Supplies Sdn Bhd; Bayan Lepas; On-site; MYR 24,000 - 36,000; Full time

Job summary

Vision Media Supplies Sdn Bhd is seeking a hands-on IT Support Technician cum Field Assistant to join our Penang team. You will split time between resolving IT issues on site and installing and commissioning equipment at customer locations, with some warehouse and delivery support as needed.

The role requires basic knowledge of Windows and printers, and a Diploma or Certificate in IT, electronics, or related field. Fresh graduates are welcome and on-the-job training is provided.

Qualifications

• SPM or Technical Certificate / Diploma in IT, Electronics, Electrical or a related field.
• Basic knowledge of Windows, printers and common IT hardware.
• Fresh graduates are welcome to apply; on the job training will be provided.
• Hands-on and comfortable using tools (drill, ladder, screwdrivers etc)
• Able to lift and carry equipment and willing to do hands-on site work
• Valid motor or car driving license and possessed own transport
• Able to communicate in Bahasa Malaysia and English
• Punctual, presentable and courteous with customers

Responsibilities

• Act as the first point of contact for customer IT issues (laptops, desktops, printers, basic network and meeting room conferencing system on site)
• Resolve common problems such as printer errors and jams, driver installations, Windows and Microsoft Office setup, and basic connectivity issues
• Escalate complex issues to the Technical Lead and log all cases in our ticketing system
• Support the delivery team with on-site deliveries, unboxing, setup and handover of IT and AV equipment
• Carry out general installation work at customer sites, such as mounting whiteboards, TVs and brackets, basic cabling and cable management works
• Coordinate warranty and RMA claims with principals and distributors: check warranty status, log faults, arrange returns and replacements, and follow up until each case is closed

Skills

Windows

Printers

IT hardware

Education

SPM or Technical Certificate / Diploma in IT, Electronics, Electrical or related field

Job description

About Us
Vision Media Supplies Sdn Bhd has served businesses in Penang since 1986. We’re a workplace solutions provider supplying IT, printing, audio-visual and office solutions to leading multinational companies across Penang, Prai, Batu Kawan & Kulim area.

We’re looking for a hands-on, reliable person to join our team as an IT Support Technician cum Field Assistant. In this role, you’ll split your time between solving IT problems and getting equipment installed and running at customer sites as well as covering general site work such as assisting in deliveries and installation works.

Responsibilities

Act as the first point of contact for customer IT issues (laptops, desktops, printers, basic network and meeting room conferencing system on site

Resolve common problems such as printer errors and jams, driver installations, Windows and Microsoft Office setup, and basic connectivity issues

Escalate complex issues to the Technical Lead and log all cases in our ticketing system

Support the delivery team with on-site deliveries, unboxing, setup and handover of IT and AV equipment

Carry out general installation work at customer sites, such as mounting whiteboards, TVs and brackets, basic cabling and cable management works

Coordinate warranty and RMA claims with principals and distributors: check warranty status, log faults, arrange returns and replacements, and follow up until each case is closed

Requirements

SPM or Technical Certificate / Diploma in IT, Electronics, Electrical or a related field

Basic knowledge of Windows, printers and common IT hardware

Fresh graduates are welcome to apply; on the job training will be provided

Hands-on and comfortable using tools (drill, ladder, screwdrivers etc)

Able to lift and carry equipment and willing to do hands-on site work

Valid motor or car driving license and possessed own transport

Able to communicate in Bahasa Malaysia and English

Punctual, presentable and courteous with customers

About Us:

Vision Media Supplies was established in 1985 as an IT & Office Supplies vendor for the commercial sector. We provide our products and services to Corporate MNC, SMI/SME businesses, goverment department and financial services industries throughout Malaysia. Our commitment and dedication to our business has made us one of the top commercial partners in northern region for brands such as HP, Canon, Epson, etc.

Product & Services

Currently the company distributes and supply a wide range of IT & office related products such as IT hardware, printing supplies, peripherals, stationery, office equipment and paper products

Company Vision:

To make the purchasing of office supplies easy, convenient and competitively priced for all businesses.

Company Mission:

To carry out our business in a sustainable and responsible way, where the wellbeing and improvement of our employees, clients and stakeholders are our priority

About Us:

Vision Media Supplies was established in 1985 as an IT & Office Supplies vendor for the commercial sector. We provide our products and services to Corporate MNC, SMI/SME businesses, goverment department and financial services industries throughout Malaysia. Our commitment and dedication to our business has made us one of the top commercial partners in northern region for brands such as HP, Canon, Epson, etc.

Product & Services

Currently the company distributes and supply a wide range of IT & office related products such as IT hardware, printing supplies, peripherals, stationery, office equipment and paper products

Company Vision:

To make the purchasing of office supplies easy, convenient and competitively priced for all businesses.

Company Mission:

To carry out our business in a sustainable and responsible way, where the wellbeing and improvement of your employees, clients and stakeholders are our priority