End-User IT Support Engineer: Hardware & Software

CTC GLOBAL SDN BHD; Malaysia; On-site; MYR 38,000 - 50,000; Full time

Job summary

A technology service company in Malaysia is seeking an IT Support Specialist to manage End User Computing (EUC) hardware and software support. The ideal candidate will have at least 2 years of experience in IT support and possess strong technical proficiency in Microsoft applications and Windows OS. Responsibilities include installing and configuring hardware, providing technical support, and collaborating with IT teams for issue resolution. Strong communication skills and the ability to work independently are essential.

Qualifications

• Minimum of 2 years in IT support with hands-on experience in troubleshooting.
• Strong interpersonal communication abilities to explain technical concepts.
• Skilled in adapting to fast-paced and dynamic customer requirements.

Responsibilities

• Install, configure, and troubleshoot EUC hardware (PCs, laptops, etc.).
• Deliver technical support to end-users through various channels.
• Document and track support requests for proper resolution.

Skills

Microsoft desktop applications

Windows OS

Interpersonal communication

Technical troubleshooting

Education

Diploma or Bachelor’s Degree in Computer Science

Job description

A technology service company in Malaysia is seeking an IT Support Specialist to manage End User Computing (EUC) hardware and software support. The ideal candidate will have at least 2 years of experience in IT support and possess strong technical proficiency in Microsoft applications and Windows OS. Responsibilities include installing and configuring hardware, providing technical support, and collaborating with IT teams for issue resolution. Strong communication skills and the ability to work independently are essential.