IT Support Technician: End-User Tech Specialist

SBM Offshore; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

SBM Offshore is seeking an IT Support professional to deliver technical assistance to end-users, maintaining hardware, software, and network systems in a Kuala Lumpur environment.

The role emphasizes prompt troubleshooting, user training, and clear communication of technical information to non-technical colleagues. Candidates should be capable of working with remote access tools and maintaining accurate records of support activities.

Qualifications

• Prior experience in a technical support or customer service role is beneficial, but not required for entry-level positions.
• Demonstrated ability to diagnose and resolve hardware, software, and network issues for end-users in a timely and efficient manner.
• Proven track record of providing excellent customer service and support, with the ability to communicate technical information clearly to non-technical users.
• Hands-on experience in installing, configuring, and troubleshooting desktops, laptops, printers, operating systems, and standard office applications.

Responsibilities

• Provide timely technical assistance to end-users via phone, email, or in person, addressing hardware, software, and network issues to ensure uninterrupted operations.
• Initiate troubleshooting of technical issues, including hardware and software faults, network connectivity problems, and system errors, to identify root causes.
• Install, configure, and maintain desktops, laptops, printers, and other hardware devices; install and update software applications, patches, and drivers as needed.
• Create, modify, and deactivate user accounts and passwords; set up and configure email accounts, access permissions, and security settings per company policies.

Job description

SBM Offshore is seeking an IT Support professional to deliver technical assistance to end-users, maintaining hardware, software, and network systems in a Kuala Lumpur environment.

The role emphasizes prompt troubleshooting, user training, and clear communication of technical information to non-technical colleagues. Candidates should be capable of working with remote access tools and maintaining accurate records of support activities.