IT Support Specialist: Troubleshoot & Assist Users

DES DIGITAL MARKETING SDN. BHD.; Subang Jaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

DES DIGITAL MARKETING SDN. BHD. is seeking an IT Support to join our team in Malaysia.

The role focuses on providing technical assistance for software systems and applications, troubleshooting issues, and supporting users while collaborating with the technical team to maintain smooth operations. The candidate should have a IT-related degree or diploma, strong problem-solving and communication skills, and the ability to work both independently and within a team.

Qualifications

• Diploma or degree in IT or related field required or preferred for graduates.
• Fresh graduates are encouraged to apply.
• Basic understanding of software applications, systems, and troubleshooting.
• Knowledge of databases, SQL, APIs, or web-based systems is a plus.
• Good analytical and problem-solving skills.
• Able to understand and communicate technical issues clearly.
• Good communication and interpersonal skills.
• Willing to learn and work both independently and as part of a team.

Responsibilities

• Act as a bridge between IT and Customer Support.
• Provide technical support for company software, applications, and systems.
• Assist users with system-related inquiries, errors, login issues, and application usage.
• Troubleshoot and resolve software and system issues in a timely manner.
• Identify, document, and elevate system bugs or technical issues to the development team.
• Follow up on reported issues and ensure proper resolution.
• Set up and manage user accounts, system access, roles, and permissions.
• Guide users on system functions and provide basic software training when required.
• Perform basic system configuration, testing, and troubleshooting.
• Assist in testing new features, system updates, and bug fixes before deployment.
• Maintain proper records of reported issues, solutions, and support requests.
• Work closely with developers and other internal teams to resolve technical issues.
• Perform other IT support duties as assigned.

Skills

Analytical and problem-solving skills

Communication skills

Teamwork and collaboration

Independent work

Education

Diploma or Degree in Information Technology / Computer Science / Software Engineering or related field

Tools

SQL

APIs

Web-based systems

Job description

DES DIGITAL MARKETING SDN. BHD. is seeking an IT Support to join our team in Malaysia.

The role focuses on providing technical assistance for software systems and applications, troubleshooting issues, and supporting users while collaborating with the technical team to maintain smooth operations. The candidate should have a IT-related degree or diploma, strong problem-solving and communication skills, and the ability to work both independently and within a team.