IT Support & Systems Administrator

Transmedic Healthcare Sdn Bhd; Kuala Lumpur; On-site; MYR 48,000 - 64,000; Full time

Job summary

Transmedic Healthcare Sdn Bhd is looking for a capable IT support professional in Kuala Lumpur to handle Level 1–2 support for hardware, software, and networking. You will be the primary contact for IT incidents, installing and maintaining PCs, printers, and meeting room equipment, and supporting Windows 365 services and business applications.

The role requires hands-on experience with Active Directory, M365, and device management, plus strong troubleshooting and customer service skills.

Qualifications

• Diploma or Degree in IT, Computer Science, Computer Engineering, or related field.
• Minimum 2 years' experience in IT Support, Helpdesk, Desktop Support, or IT Administration.
• Experience supporting Windows, Microsoft Office, desktop hardware, and printers.
• Knowledge of Active Directory and Microsoft 365 administration.
• Familiarity with Exchange Online, Teams, OneDrive, SharePoint, and Entra ID.

Responsibilities

• Provide Level 1 & 2 IT support for hardware, software, network, and application issues.
• Act as the main contact for IT support requests and incidents.
• Install, configure, maintain, and troubleshoot PCs, laptops, printers, mobile devices, and meeting room equipment.
• Support Windows, Microsoft 365, email, and business applications.
• Perform software deployment, patching, endpoint configuration, and IT asset maintenance.
• Manage user onboarding and offboarding, including account setup, access rights, and device allocation.
• Administer Active Directory and Microsoft 365 accounts, groups, and permissions.
• Support password resets, MFA, Teams, OneDrive, and SharePoint access issues.
• Maintain user access records and compliance.
• Support NAS, backups, endpoint security, networks and VPNs
• Maintain IT asset, software license, warranty, and contract records.
• Coordinate IT procurement and vendor engagements.
• Prepare and maintain IT documentation, procedures, and inventories.
• Support clinical software and HL7 integrations, including requirements gathering, implementation, connectivity, monitoring, troubleshooting, and application support.
• Support IT projects, system upgrades and deployments
• Perform other duties assigned by the Reporting Manager

Skills

Troubleshooting

Customer service

Communication

Documentation

Teamwork

Education

Diploma or Degree in IT/CS/CE

Tools

Active Directory

Microsoft 365

Exchange Online

Teams

OneDrive

SharePoint

Entra ID

Job description

Transmedic Healthcare Sdn Bhd is looking for a capable IT support professional in Kuala Lumpur to handle Level 1–2 support for hardware, software, and networking. You will be the primary contact for IT incidents, installing and maintaining PCs, printers, and meeting room equipment, and supporting Windows 365 services and business applications.

The role requires hands-on experience with Active Directory, M365, and device management, plus strong troubleshooting and customer service skills.