IT Support Specialist – Keep Systems Running

Allstaff Recruitment; Bayan Lepas; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

SOCSO

EPF

EIS

Annual Bonus

Training Provided

Medical Insurance

Job summary

Jora Malaysia is looking for an IT Support professional in Bayan Lepas, Penang. A diploma or degree in Computer Science or equivalent is required, and fresh graduates are encouraged to apply.

You will provide basic Windows OS support, implement software/hardware upgrades, and maintain IT asset records. You will handle day-to-day IT support for computers, printers, scanners, networks, and phones, ensure ticket updates to minimize downtime, and demonstrate strong communication and problem-solving

Qualifications

• Minimum Diploma, Degree in Computer Science or equivalent
• Prior experience in tech support, desktop support, or a similar role
• Excellent written and verbal communication skills in English
• Responsible and able to work independently
• Fresh graduates are encouraged to apply

Responsibilities

• Basic knowledge on Operating system such as Windows
• Handles any implementation of new software and hardware upgrades
• Maintain proper records of IT Asset Management
• Responsible for overall day-to-day computers, notebooks, printers, scanners, network, telephone and application support the Business continuity requirements
• Maintain ticket updates for all reported incidents to minimize customer downtime
• Excellent communication & problem solving skills
• Ability to work with minimal supervision in a dynamic environment and as a team player
• Proven analytical, troubleshooting and problem-solving skills
• To work on 12 hours shift including weekend and public holidays (weekly 2 days rest day)

Skills

English communication

Fresh graduates welcome

Independent worker

Team player

Education

Diploma or Degree in Computer Science or equivalent

Job description

Jora Malaysia is looking for an IT Support professional in Bayan Lepas, Penang. A diploma or degree in Computer Science or equivalent is required, and fresh graduates are encouraged to apply.

You will provide basic Windows OS support, implement software/hardware upgrades, and maintain IT asset records. You will handle day-to-day IT support for computers, printers, scanners, networks, and phones, ensure ticket updates to minimize downtime, and demonstrate strong communication and problem-solving