Logistics Operations Lead

J&T EXPRESS (MALAYSIA) SDN. BHD.; Yong Peng; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event

Teambuilding

Paternity leave

Job summary

J&T Express (Malaysia) Sdn. Bhd. is seeking an Operations Supervisor to oversee end-to-end courier operations, ensuring timely receipt, sorting and dispatch.

You will plan routes, manage manpower, monitor performance, and coordinate with Customer Support and other teams to deliver seamless service while upholding safety and SOP compliance.

Join us to drive efficiency, reduce delays, and maintain accurate operation records as part of a global logistics provider.

Responsibilities

• Monitor inbound and outbound courier operations for timely parcel receipt, sorting and dispatch.
• Plan and optimize delivery routes to maximize efficiency and reduce costs.
• Ensure proper parcel handling to maintain service quality and minimize damages.
• Oversee operational tools and technologies, including tracking systems and warehouse equipment.
• Ensure safety policy and SOP compliance for in-hub parcel collection.
• Schedule and assign daily tasks to couriers, sorters, and warehouse staff.
• Monitor staff performance, provide feedback, and conduct training to improve efficiency.
• Ensure adequate manpower, manage shift rotations and absenteeism.
• Address and resolve employee issues promptly to maintain productivity.
• Conduct regular checks to ensure policy, procedure, and safety compliance.
• Implement strategies to reduce delays, errors, and customer complaints.
• Maintain records of operations, parcel statuses, and staff metrics.
• Prepare and submit daily, weekly, and monthly reports to the Operations Manager.
• Coordinate with Integrated Management, Customer Support, and Operations teams for seamless operations.
• Stay updated on industry trends and recommend process improvements to enhance operational efficiency.

Job description

J&T Express (Malaysia) Sdn. Bhd. is seeking an Operations Supervisor to oversee end-to-end courier operations, ensuring timely receipt, sorting and dispatch.

You will plan routes, manage manpower, monitor performance, and coordinate with Customer Support and other teams to deliver seamless service while upholding safety and SOP compliance.

Join us to drive efficiency, reduce delays, and maintain accurate operation records as part of a global logistics provider.