IT Support Specialist - Fire Control Center (Shift)

IGB Berhad; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

IGB Berhad in Kuala Lumpur is seeking a junior IT support professional to provide general IT support for the IGB Group of Companies and office environments. You will perform maintenance and basic troubleshooting for CCTV systems, parking management systems, LPR, computers, servers, and network infrastructure.

You will monitor and maintain network equipment, switches, servers (Hyper-V/VMs), and firewalls to ensure maximum uptime, and act as primary IT support in the Fire Control Centre to support

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Basic knowledge of computer hardware, servers, networking and IT system administration.
• Familiar with Microsoft Office, Windows OS, Windows Servers, and standard IT support tools.
• Certification in CompTIA A+, Network+ or similar is an advantage.
• Fresh graduates or candidates with up to 2 years of experience.
• Willingness to work on shifts and be on standby after office hours if required.
• Strong troubleshooting skills and a proactive work attitude.
• Good communication skills and the ability to work in a fast-paced environment.

Responsibilities

• Provide general IT support for IGB Group of Companies and office environments.
• Perform maintenance and basic troubleshooting for CCTV systems, parking management systems, License Plate Recognition (LPR), computers, servers, and network infrastructure (LAN, WiFi, and fiber connectivity).
• Monitor and maintain network equipment, switches, servers (Hyper-V/VMs), and firewalls to ensure maximum uptime.
• Serve as primary IT support based in the Fire Control Centre (FCC) to ensure smooth day-to-day operations for site teams.
• Carry out backup, restoration, and remote support activities to ensure continuous business and operational continuity.
• Monitor the health and performance of CCTV feeds, parking systems, servers, network devices, and data backups.
• Conduct routine daily system health checks for servers, storage, and network monitoring via Zabbix.
• Support site renovation projects, including IT hardware setup, network switch configuration, and vendor coordination.
• Provide support on office-hour and be willing to work on shift schedules (5 working days, 1 day off), including weekends and public holidays.

Skills

Troubleshooting

Communication skills

Proactive attitude

Education

Diploma or Degree in Information Technology / Computer Science

Tools

Windows OS

Windows Server

MS Office

IT Support Tools

Job description

IGB Berhad in Kuala Lumpur is seeking a junior IT support professional to provide general IT support for the IGB Group of Companies and office environments. You will perform maintenance and basic troubleshooting for CCTV systems, parking management systems, LPR, computers, servers, and network infrastructure.

You will monitor and maintain network equipment, switches, servers (Hyper-V/VMs), and firewalls to ensure maximum uptime, and act as primary IT support in the Fire Control Centre to support