IT Support Specialist: Troubleshooting, Devices & Network

Autoplay Group Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Autoplay Group Sdn Bhd in Kuala Lumpur is seeking an IT Support specialist to provide technical assistance for hardware, software, and system issues. The role includes installing, configuring, and maintaining computers and IT devices, and managing user accounts and access controls.

You will monitor the network, assist with backups and security, and coordinate with external vendors as needed. Strong communication and problem-solving skills are essential for timely resolution.

Qualifications

• Diploma/Degree in Information Technology, Computer Science, or related field.
• Experience in IT support is an advantage.
• Good troubleshooting and problem-solving skills.
• Familiar with Windows, Microsoft Office, networking, printers, and basic IT hardware.
• Good communication and interpersonal skills.
• Responsible, organised, and able to work independently.

Responsibilities

• Provide technical support to employees for hardware, software, and system issues.
• Troubleshoot computers, printers, network, internet, and other IT equipment.
• Install, configure, and maintain computers, software, and IT devices.
• Manage user accounts, access permissions, and basic system settings.
• Monitor and maintain the company’s network and IT infrastructure.
• Assist with data backup, security, and system updates.
• Coordinate with external IT vendors for technical issues when required.
• Provide basic guidance and training to staff on IT systems and software.
• Respond to and resolve IT support requests in a timely manner.
• Ensure IT equipment is properly maintained and in good working condition.

Skills

Troubleshooting

Problem-solving

Communication skills

Interpersonal skills

Education

Diploma/Degree in Information Technology, Computer Science, or related field

Tools

Windows

Microsoft Office

Networking

Printers

IT hardware

Job description

Autoplay Group Sdn Bhd in Kuala Lumpur is seeking an IT Support specialist to provide technical assistance for hardware, software, and system issues. The role includes installing, configuring, and maintaining computers and IT devices, and managing user accounts and access controls.

You will monitor the network, assist with backups and security, and coordinate with external vendors as needed. Strong communication and problem-solving skills are essential for timely resolution.