IT Operations & Application Support Engineer (Mandarin and English support)

Scicom MSC Berhad; Kampung Cendana; On-site; MYR 50,000 - 112,000; Full time

Benefits offered by this job

Annual leave 15 days

Medical and hospitalization coverage

Performance related bonus

Medical Leave 14 days

Job summary

Scicom MSC Berhad in Kuala Lumpur is seeking an IT operations and application support specialist to join our global team. You will monitor, maintain, and optimize business systems, resolve end-to-end data issues, and manage daily IT tickets across regions.

Requirements include a bachelor’s degree in CS or related field, hands-on IT operations experience, strong troubleshooting, and fluency in English and Mandarin.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Experience in IT operations, application support, or system maintenance.
• Strong troubleshooting and problem-solving skills.
• Ability to work in a fast-paced, cross-regional environment.
• Fluent English and Mandarin communication skills.

Responsibilities

• Provide operations and maintenance support for overseas business systems
• Monitor, maintain, and optimize application systems
• Resolve end-to-end system and data issues related to sales or business operations
• Handle daily IT support tickets and incident management
• Coordinate with business users, IT teams, and external vendors
• Support continuous improvement of system stability and performance

Skills

Troubleshooting

Problem-solving

English & Mandarin

Education

Bachelor's degree in Computer Science / Software Engineering

Job description

Responsibilities

• Provide operations and maintenance support for overseas business systems
• Monitor, maintain, and optimize application systems
• Resolve end-to-end system and data issues related to sales or business operations
• Handle daily IT support tickets and incident management
• Coordinate with business users, IT teams, and external vendors
• Support continuous improvement of system stability and performance

Requirements

• Bachelor’s degree or above in Computer Science, Software Engineering, or related field
• Experience in IT operations, application support, or system maintenance
• Strong troubleshooting and problem-solving skills
• Ability to work in a fast-paced, cross-regional environment
• Fluent English and Mandarin communication skills

Nice to Have

• Technical background in enterprise systems
• Experience supporting overseas or global business systems

The Package:

• Attractive Basic Salary - From RM4500 up to RM 10000, based on experience)
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.