IT Customer Service (Mandarin Speaker)

Meteorsoft Sdn Bhd; Kuala Lumpur; On-site; MYR 27,900 - 39,060; Full time

Job summary

Meteorsoft Sdn Bhd in Kuala Lumpur is looking for a dedicated candidate to provide technical support to customers. The role involves troubleshooting issues over the phone, email, or remote access, ensuring effective communication in Mandarin.

The ideal candidate will possess at least an SPM or related qualifications and have strong attention to detail. Responsibilities include creating/updating tickets and following up on customer queries, making this a crucial role for enhancing customer satisfaction.

Qualifications

• Must possess SPM / Advanced / Higher / Graduate Diploma in Computer Science/Information Technology or equivalent.
• Must be proficient in Mandarin (Chinese) to support communication.
• Excellent problem-solving skills and attention to detail required.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Perform remote troubleshooting through diagnostic techniques.
• Create and update support tickets in the system.

Skills

Mandarin

English

Problem-solving

Attention to detail

Fast learner

Education

SPM / Advanced / Higher / Graduate Diploma

Job description

Requirements

• Candidate must possess at least SPM / Advanced / Higher / Graduate Diploma, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Required language(s): Mandarin, English
• Must be able to speak MANDARIN (Chinese) to ensure smooth communication with end-user support.
• Need to be a fast learner as we are a fast-paced company.
• Great attention to details and excellent problem-solving skill

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email or remote access
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Diagnose, troubleshoot and identify solutions for customer
• Create/Update support ticket in Support Management System
• Follow-up and update customer status on raised ticket
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Direct unresolved issues to the next level of support personnel