IT Support Executive, Malaysia Optical

A-Look Eyewear Sdn Bhd; Selangor; On-site; MYR 36,000 - 58,000; Full time

Job summary

A-Look Eyewear Sdn Bhd is seeking a Level 1/2 IT Support specialist in Malaysia to join its corporate and retail store teams. You will provide first and second-level IT support for desktops, laptops, mobile devices, printers and peripherals, and support Windows/Microsoft 365 environments.

Responsibilities include onboarding/offboarding, POS systems troubleshooting, and coordinating with vendors to resolve incidents across multiple sites. Relevant ITIL knowledge is desirable.

Qualifications

• Diploma or Bachelor’s degree in IT, CS or related field.
• 2–5 years of IT Support, Service Desk or Desktop Support experience.
• Experience with Windows environments and Microsoft 365.

Responsibilities

• Provide first and second-level IT support for desktops, laptops, mobile devices, printers and peripherals.
• Diagnose and resolve hardware, software, OS and application issues.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive and Office.
• Onboard and offboard employees and manage store IT needs.
• Support retail store POS systems, printers, scanners and network gear.
• Coordinate with vendors to resolve incidents and service requests.

Skills

Problem solving

Communication

Prioritization

Teamwork

Education

Diploma or Bachelor's Degree in IT/CS

Tools

Microsoft Windows

Microsoft 365

Job description

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 200,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

End User Support

Support Assistant IT Manager in providing first and second-level IT support for desktops, laptops, mobile devices, printers, and peripherals.

Diagnose and resolve hardware, software, operating system, and application issues.

Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.

Perform onboarding and offboarding activities for employees.

Device & Asset Management

Configure, deploy, and maintain laptops, desktops, mobile devices, and tablets.

Retail Store IT Support

Provide remote and onsite support to retail stores.

Troubleshoot POS systems, receipt printers, scanners, payment terminals, and store networking equipment.

Coordinate with store users and vendors to resolve incidents and service requests.

Support store openings, relocations, and technology refresh activities.

Support L2 troubleshoot of META AI Glasses that is sent back from stores.

Liaise with hardware, software, and telecommunications vendors.

Coordinate equipment repairs, warranty claims, and service requests.

Follow up with vendors to ensure timely issue resolution.

Requirements

Education

Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.

Experience

2-5 years of experience in IT Support, Service Desk, or Desktop Support roles.

Experience supporting Microsoft Windows environments and Microsoft 365.

Experience supporting retail operations or multi-site environments is an advantage.

Technical Skills

Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi-Fi).

Mobile device management experience is preferred.

Knowledge of ticketing systems and ITIL service management practices.

Familiarity with endpoint security tools and remote support applications.

Soft Skills

Strong problem-solving and analytical skills.

Effective communication and interpersonal skills.

Ability to prioritize multiple tasks in a fast-paced environment.

Self-motivated with strong attention to detail.

Team player with a willingness to learn new technologies.

Level 1/Level 2 IT Support position supporting corporate users and retail stores in Malaysia.

A-Look Group of Companies are known for their transparency policy regarding prices, high quality ranges of eyewear, and making products that are relatable for a variety of demographics.

We carry 3 distinct and conceptual brands that are designed to cater to individuals of different lifestyles. Our brands include A-LOOK Eyewear, SEEN Eyewear and O.W.L Eyewear.

The company experienced breakthrough into the industry with the company’s policies towards open display frames and the affordable pricing in an era when eyewear is perceived expensive accessories. We have developed and enjoyed success through a wide array of awards to date.

With a team of innovative and creative individuals, A-Look Group of Companies is still looking to expand its brands across the country. We do not plan to stop moving towards where we want to be and we believe that you could be the one to join us on this amazing journey!

A-Look Group of Companies are known for their transparency policy regarding prices, high quality ranges of eyewear, and making products that are relatable for a variety of demographics.

We carry 3 distinct and conceptual brands that are designed to cater to individuals of different lifestyles. Our brands include A-LOOK Eyewear, SEEN Eyewear and O.W.L Eyewear.

The company experienced breakthrough into the industry with the company’s policies towards open display frames and the affordable pricing in an era when eyewear is perceived expensive accessories. We have developed and enjoyed success through a wide array of awards to date.

With a team of innovative and creative individuals, A-Look Group of Companies is still looking to expand its brands across the country. We do not plan to stop moving towards where we want to be and we believe that you could be the one to join us on this amazing journey!