Retail IT Support Specialist — Free Eyewear & Global Growth

EssilorLuxottica; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Benefits offered by this job

Free Eyewear yearly

Medical benefits (outpatient, dental)

Growth opportunities

Job summary

EssilorLuxottica in Kuala Lumpur is seeking an End User Support professional to provide first and second-level IT support for desktops, laptops, mobile devices, printers and peripherals.

You will diagnose hardware and software issues, support Microsoft 365 apps (Outlook, Teams, OneDrive, Office), and perform onboarding and offboarding activities for employees, while maintaining device and asset management for store locations.

Qualifications

• Diploma or Bachelor's degree in Information Technology or a related field.
• 2-5 years of experience in IT Support, Service Desk or Desktop Support.
• Experience with Windows environments and Microsoft 365.
• Experience in retail operations or multi-site environments is an advantage.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Mobile device management experience preferred.
• Knowledge of ITIL service management practices.
• Familiarity with endpoint security and remote support applications.

Responsibilities

• Provide first and second-level IT support for desktops, laptops, mobile devices, printers and peripherals.
• Diagnose and resolve hardware, software, OS and application issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive and Office.
• Perform onboarding and offboarding activities for employees.
• Configure, deploy and maintain laptops, desktops, mobile devices and tablets.
• Provide remote and onsite support to retail stores.
• Troubleshoot POS systems, printers, scanners, payment terminals and store networking equipment.
• Coordinate with vendors to resolve incidents and service requests.

Skills

IT Support

Service Desk

Desktop Support

Windows OS

Microsoft 365

Networking basics

Mobile Device Management

ITIL

Remote support

Ticketing systems

Education

Diploma / Bachelor's in IT or CS

Tools

Microsoft 365 Admin Center

Remote desktop tools

Endpoint security tools

Job description

EssilorLuxottica in Kuala Lumpur is seeking an End User Support professional to provide first and second-level IT support for desktops, laptops, mobile devices, printers and peripherals.

You will diagnose hardware and software issues, support Microsoft 365 apps (Outlook, Teams, OneDrive, Office), and perform onboarding and offboarding activities for employees, while maintaining device and asset management for store locations.