IT Support Executive

Personal Collection Sdn. Bhd.; Petaling Jaya; Vor Ort; MYR 25.000 - 38.000; Vollzeit

Zusammenfassung

Personal Collection Direct Selling Inc. is seeking an experienced Technical Support Engineer to provide Tier 2/3 support across hardware, software, and network systems in the Philippines.

You will diagnose complex issues, review logs and SQL data, and collaborate with Development, QA, and Infrastructure teams to deliver rapid, reliable resolutions. The role emphasizes proactive system monitoring, deployment support, and QA testing to maintain production availability and smooth product rollouts.

Qualifikationen

• 2-5 years of relevant technical support experience.
• Bachelor's degree or equivalent practical experience.
• Certifications such as CompTIA A+/Network+ or CCNA are a plus.

Aufgaben

• Provide Tier 2/3 technical support via phone, email, chat and remote sessions.
• Troubleshoot complex hardware, software, network, and system issues.
• Diagnose root causes using logs, SQL queries, and data reviews; apply fixes.
• Monitor IT systems, deployments, migrations, and integrations.
• Manage support tickets with SLAs; document steps and resolutions.
• Collaborate with Development, QA, and Infra teams to validate updates.
• Set up new products and promos; perform QA testing and ensure availability.

Kenntnisse

Tier 2/3 Support

Troubleshooting

SQL queries

System monitoring

Ticketing

Collaboration

QA testing

Ausbildung

Bachelor's degree in Computer Science / IT / Engineering

Equivalent practical experience

Tools

CompTIA A+

CompTIA Network+

CCNA

Microsoft Certified

Jobbeschreibung

About Personal Collection Direct Selling Inc.

Personal Collection Direct Selling Inc. is one of the leading direct-selling businesses in the Philippines, providing quality and affordable products that improve everyday living for every Filipino. For more than 20 years, we’ve empowered entrepreneurs, employees, and dealers to grow with purpose. At PC, together, we make lives and careers great.

What You'll Do:

Provide Tier 2/3 technical support, troubleshooting complex hardware, software, network, and system issues through phone, email, chat, and remote assistance.

Diagnose root causes using logs, system data, code review, and basic SQL queries; implement fixes, workarounds, and configuration changes.

Monitor and maintain IT systems, hardware, operating systems, applications, and network connectivity; assist in deployments, migrations, and integrations.

Manage support tickets based on severity, impact, and SLAs; document troubleshooting steps, resolutions, and recurring issues.

Collaborate with Development, QA, Infrastructure, and other teams to elevate issues, test fixes, and validate system updates.

Set up new products, items, bundles, and promos; conduct QA testing, ensure production availability, and monitor product-related system concerns.

Provide clear and professional technical support to users, participate in company and cross-functional activities, and comply with company policies and procedures.

What Makes You A Great Fit:

At least 2-5 years as a Technical Support Engineer, Tier 2/3 Support Specialist, or a similar role.

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).

Relevant professional certifications (e.g., CompTIA A+, CompTIA Network+, CCNA, Microsoft Certified) is a plus.

Why PC:

Enjoy monthly complimentary products.

Be part of one of the top direct-selling companies in the Philippines with a growing presence across APAC.

Build your career in a purpose-driven organization where you can learn, grow, and make an impact from Day 1.

Thrive in a culture that values collaboration, ownership, and continuous growth.