Sales Support Specialist

IT INFINITY PTE LTD; Johor Bahru; On-site; MYR 42,000 - 64,000; Full time

Job summary

IT INFINITY PTE LTD is seeking a proactive Sales Support Specialist to assist the sales team across the full cycle, from pre-sales to post-sales support. You will coordinate inquiries, prepare proposals and quotations, and help with product demonstrations to address client requirements.

You will collaborate with Sales, Technical, Operations and Support teams, build strong customer relationships, maintain accurate records, and contribute to hitting quarterly sales targets in a fast-paced

Qualifications

• Strong communication, presentation, and interpersonal skills.
• Self-motivated and proactive with a results-driven mindset.
• Ability to work independently with minimal supervision while collaborating with the team.

Responsibilities

• Identify and develop new business opportunities through prospecting, lead generation, and market engagement.
• Prepare and provide sales proposals, quotations, and supporting documents to clients.
• Support pre-sales activities, including understanding customer requirements, solution presentations, product demonstrations, and coordination of client meetings.
• Conduct product and solution demonstrations via video conference and face-to-face meetings.
• Build and maintain strong relationships with existing clients to ensure customer satisfaction and business retention.
• Identify customer needs and recommend suitable solutions based on business requirements.
• Maintain a strong understanding of the Company's products, services, and industry trends.
• Collaborate with internal teams to ensure smooth sales execution and effective customer support.
• Prepare sales forecasts, monitor sales performance, and work towards achieving or exceeding periodic sales targets.
• Maintain accurate sales records and ensure timely follow-up on customer enquiries and opportunities.

Skills

Communication

Presentation

Interpersonal skills

Self-motivated

Problem solving

Adaptability

Team collaboration

Ownership

Education

Diploma/Bachelor's Degree in any field

Job description

As a Sales Support Specialist, you will play a key role in supporting the sales team and ensuring a seamless customer experience throughout the entire sales cycle, including pre-sales and after-sales activities. You will work closely with clients to understand their requirements, coordinate sales enquiries, prepare quotations and proposals, support product demonstrations, and assist with solution discussions to ensure customer needs are effectively addressed. You will collaborate with the Sales, Technical, Operations, and Support teams to manage customer requests, coordinate internal resources, and ensure smooth execution from initial enquiry through to delivery and post-sales support. Your ability to build strong customer relationships, provide timely assistance, and maintain accurate sales documentation will contribute to the team's success and customer satisfaction.

Key responsibilities

Identify and develop new business opportunities through prospecting, lead generation, and market engagement.

Prepare and provide sales proposals, quotations, and supporting documents to clients.

Support pre-sales activities, including understanding customer requirements, solution presentations, product demonstrations, and coordination of client meetings.

Conduct product and solution demonstrations via video conference and face-to-face meetings.

Build and maintain strong relationships with existing clients to ensure customer satisfaction and business retention.

Identify customer needs and recommend suitable solutions based on business requirements.

Maintain a strong understanding of the Company's products, services, and industry trends.

Collaborate with internal teams to ensure smooth sales execution and effective customer support.

Prepare sales forecasts, monitor sales performance, and work towards achieving or exceeding periodic sales targets.

Maintain accurate sales records and ensure timely follow-up on customer enquiries and opportunities.

About you

Candidate must possess at least Diploma/Bachelor's Degree in any field

Strong communication, presentation, and interpersonal skills.

Able to work independently with minimal supervision while collaborating effectively with the team.

Self-motivated, proactive, and results-driven with a strong sense of ownership.

Goal-oriented with the ability to focus on achieving sales objectives and customer satisfaction.

Strong problem-solving skills and a willingness to learn.

Ability to adapt and work effectively in a fast-paced environment.

Prior experience in sales, customer service, or technology solutions will be an advantage.

Opportunities for promotion

About us

Having 30 years of experience in financial applications, IT Infinity recognises the significance of a company’s accounting, payroll, and manpower operations. Our solutions are utilised by numerous SMEs in Singapore to enhance productivity, decrease errors, minimise fraud, and ultimately, boost their bottom line.