IT Support Engineer (Tier 2/3) – Troubleshooting & Deployments

Personal Collection Sdn. Bhd.; Petaling Jaya; On-site; MYR 25,000 - 38,000; Full time

Job summary

Personal Collection Direct Selling Inc. is seeking an experienced Technical Support Engineer to provide Tier 2/3 support across hardware, software, and network systems in the Philippines.

You will diagnose complex issues, review logs and SQL data, and collaborate with Development, QA, and Infrastructure teams to deliver rapid, reliable resolutions. The role emphasizes proactive system monitoring, deployment support, and QA testing to maintain production availability and smooth product rollouts.

Qualifications

• 2-5 years of relevant technical support experience.
• Bachelor's degree or equivalent practical experience.
• Certifications such as CompTIA A+/Network+ or CCNA are a plus.

Responsibilities

• Provide Tier 2/3 technical support via phone, email, chat and remote sessions.
• Troubleshoot complex hardware, software, network, and system issues.
• Diagnose root causes using logs, SQL queries, and data reviews; apply fixes.
• Monitor IT systems, deployments, migrations, and integrations.
• Manage support tickets with SLAs; document steps and resolutions.
• Collaborate with Development, QA, and Infra teams to validate updates.
• Set up new products and promos; perform QA testing and ensure availability.

Skills

Tier 2/3 Support

Troubleshooting

SQL queries

System monitoring

Ticketing

Collaboration

QA testing

Education

Bachelor's degree in Computer Science / IT / Engineering

Equivalent practical experience

Tools

CompTIA A+

CompTIA Network+

CCNA

Microsoft Certified

Job description

Personal Collection Direct Selling Inc. is seeking an experienced Technical Support Engineer to provide Tier 2/3 support across hardware, software, and network systems in the Philippines.

You will diagnose complex issues, review logs and SQL data, and collaborate with Development, QA, and Infrastructure teams to deliver rapid, reliable resolutions. The role emphasizes proactive system monitoring, deployment support, and QA testing to maintain production availability and smooth product rollouts.