IT Support Engineer - Windows & Mac, Global Team

Intrepid; Kuala Lumpur; On-site; MYR 35,000 - 75,000; Full time

Job summary

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia, expanding rapidly with a range of services from ecommerce management to digital marketing. We seek an IT Support Engineer to handle end-user IT support, hardware and software setup, network maintenance, and asset management across a growing regional team.

You will support Windows and Mac environments, coordinate with the SEA IT service team, and assist with onboarding/offboarding.

Qualifications

• Experience supporting Windows and Mac OS.
• Experience setting up a basic local network, VLAN, VPN.
• Familiarity with Google Workspace, Lenovo/Apple hardware, Sophos Endpoint security, Microsoft 365 Office apps, OpenVPN client, Slack, Zoom, Odoo helpdesk.
• Experience delivering IT support to senior staff within a large organization.
• Conversational English

Responsibilities

• Resolve IT support requests from employees in person, email, chat tools or over the phone.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Repairing and replacing equipment as necessary.
• Monitoring, troubleshooting and maintaining computer systems and networks.
• Setting up accounts for new users.
• IT training support for Onboarding and do check list for Offboarding.
• Logging all service requests and updating tickets as needed.
• Managing, procurement planning IT assets/equipment and updating Asset inventory.
• Coordinate with the SEA IT service team for testing new technology and rolling out new updates.
• Responsibility in contacting Apple/Lenovo authorized service centres.
• Willing to support overseas users

Skills

Windows & Mac OS

Local network setup

VLAN & VPN

Google Workspace

OpenVPN client

Microsoft 365

Odoo helpdesk

Slack

Zoom

Team collaboration

Conversational English

Tools

Sophos Endpoint Security

Lenovo/Apple hardware

Job description

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia, expanding rapidly with a range of services from ecommerce management to digital marketing. We seek an IT Support Engineer to handle end-user IT support, hardware and software setup, network maintenance, and asset management across a growing regional team.

You will support Windows and Mac environments, coordinate with the SEA IT service team, and assist with onboarding/offboarding.